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Alienware M14x R2 - Plugged in, Not Charging
Hey guys,
My laptop battery has been charging on and off for the past year. I tried fixing the problem by buying a new battery, however that didn't work. So then I tried buying a new charger, which of course, didn't work. I've taken it to my school's laptop repair station and they just told me to do what I had already did. So does anyone know the solution problem?
Thank you all for your time and response.
Alienware - Rodrigo
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September 2nd, 2015 08:00
Hi,
If you have more than 10% battery power left, you could try doing a Bios update. Click here for the latest Bios firmware version. Also, try doing a power drain (turn off computer, disconnect AC adapter and all external devices, remove battery, press and hold the power button for 30 seconds). Let us know how it goes.
paredesd13
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September 2nd, 2015 19:00
Should I still install that Bios if Windows 10 is my OS?
Alienware - Rodrigo
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September 3rd, 2015 11:00
Hi,
Yes, you can still flash the Bios. Bios access and configuration on PC systems is independent of any operating system because the Bios is part of the motherboard hardware.
paredesd13
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August 23rd, 2016 18:00
I do not have more than 10% battery power left, but my laptop functions as long as it's plugged in. I have tried the power drain multiple times and it has not worked. What do you suggest I do now?