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May 19th, 2012 19:00
Alienware M14x hinge complaint
Hello guys,
My name is Brandon owner/co-founder of a huge gaming YouTube channel called Protatomonster. Recently I brought an AlienWare laptop thinking that they were one of the best in line companies for laptops. I had it for about 6 months before the hinge failed on me and got stuck in place. This is a very common problem with AlienWare M11x as said in
http://www.notebookcheck.net/Dell-offers-to-fix-Alienware-hinge-problem-for-free.61278.0.html
http://www.youtube.com/watch?v=Ok7XP_nwFmA
I called up AlienWare support cause my laptop is currently under warranty and the guy there said they won't fix the issue because its the M14x not the M11x. When I asked for him to put on his supervisor he said okay then put us on hold for about 20 minutes and hung up. I then called up a second time telling them what happened and they said they would put us on hold for the supervisor, then put me on hold for another 20 minutes and hung up again! You would think that when you would spend this much hard earned money they would fix a fault in their products. I am speaking out for everyone who is having this problem, and I am VERY unimpressed on the phone service I have received. If anyone can help us get contacts with someone higher up than their phone service please help us achieve justice, I am sure there are many other people with this issue who are not receiving help and being asked to pay $400 for fixing a malfunction in their product.
DELL-Chris M
Community Manager
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56.9K Posts
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May 24th, 2012 07:00
Protatomonster,
The M14x hinge design is totally different from the M11x. We have received very few notices of M14x hinge complaints. In your case, the entire LCD assembly should be replaced to correct your hinge issue. Alienware support will need to look up the service tag number to know which LCD Assembly part number you will need to purchase.
lcasti1004
2 Posts
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July 8th, 2012 22:00
Brandon,
I am also having the same issue with my m14x. I have already expressed my concerns with a few other people on a different forum. I noticed that your comment was answered by Fransisco, a Dell technician, and am curious if you were able to be helped fairly. I have had a terrible time with Dell/Alienware support as well. All they say is that the hinge is not covered under warranty (considering their terrible hinge designs, its temporarily great for business, [until more and more customers begin to drop Dell for "a better experience"] AWFUL for consumers) and i need to pay 430 dollars for repairs. I already dished out 1400 dollars on the m14x expecting the best in quality. A total of 1830 dollars on a 14 inch laptop that can barely run World of Warcraft on medium settings? I think not. Im hoping that you could shed some light on my predicament and I hope that your issue may have been resolved. You and I are not the only ones out there with this problem.
Regards,
Luis
kurt p.
4 Posts
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October 18th, 2012 05:00
Did anyones right side go after they had their monitor replaced? I had mine replaced and now the right side hinge is doing the same thing
ammonbh
2 Posts
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February 17th, 2013 16:00
Hey Chris, just google M14X hinge problem... There are THOUSANDS of complaints about this.
I bought mine less than a month ago, and the hinge is already starting to creak. What do I need to do to make sure it doesn't break just like everyone elses?
ammonbh
2 Posts
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March 6th, 2013 14:00
Seriously, after a few weeks, I just sent it back. It was already creaking and feeling super weak. That's not good. But my ASUS Vivobook is rockin' it though!