Hello guys,

My name is Brandon owner/co-founder of a huge gaming YouTube channel called Protatomonster. Recently I brought an AlienWare laptop thinking that they were one of the best in line companies for laptops. I had it for about 6 months before the hinge failed on me and got stuck in place. This is a very common problem with AlienWare M11x as said in
http://www.notebookcheck.net/Dell-offers-to-fix-Alienware-hinge-problem-for-free.61278.0.html
http://www.youtube.com/watch?v=Ok7XP_nwFmA

I called up AlienWare support cause my laptop is currently under warranty and the guy there said they won't fix the issue because its the M14x not the M11x. When I asked for him to put on his supervisor he said okay then put us on hold for about 20 minutes and hung up. I then called up a second time telling them what happened and they said they would put us on hold for the supervisor, then put me on hold for another 20 minutes and hung up again! You would think that when you would spend this much hard earned money they would fix a fault in their products. I am speaking out for everyone who is having this problem, and I am VERY unimpressed on the phone service I have received. If anyone can help us get contacts with someone higher up than their phone service please help us achieve justice, I am sure there are many other people with this issue who are not receiving help and being asked to pay $400 for fixing a malfunction in their product.