VickersSM
1 Copper

Alienware M14x issues

Hello

I am having an issue with an Alienware M14x laptop I got from Dell and was wondering what to do to fix this issue. What happens is that when I try to start up the laptop the lights go on and you can hear the fan going but the screen won't go on and there is a series of beeps made when the laptop is unplugged and when it's plugged in the beeping sound goes off every 5 seconds.

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15 Replies
Moderator
Moderator

Re: Alienware M14x issues

How many beeps before they pause and start over?


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VickersSM
1 Copper

Re: Alienware M14x issues

There's 7 beeps in a row when it's unplugged and when it is plugged in there is 1 beep every 5 seconds. Here is a video too when it is unplugged same thing as this guy's video. [View:http://www.youtube.com/watch?v=GJYZ_ITS7eg]

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cesar1516
1 Copper

Re: Alienware M14x issues

you got the 7 beeps of death lol, basicly, youre motherboard is faulty, you need to exchange it.

just call dell support and you should have youre computer up and running in a few days.

make sure you ask for the new batch of motherboards and to have thermal paste applied with the instalation, otherwise youre lap could fry, and the beep problem could resurface, as it was in my case since i have changed the motherboard 2 times alredy.

hope the info helps

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Moderator
Moderator

Re: Alienware M14x issues

Since your in the Americas, I can setup the service if your still under warranty. Send me a Private Message (click my username, click Send Message) with the following data -
Email Address:
Name:
Shipping Address:
Phone Number:
Service Tag number:
Reason: M14x Motherboard


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keith b79
2 Bronze

Re: Alienware M14x issues

I too have replaced motherboards twice, but now, after a tech came to my house and installed the last one, my computer freezes up totally. He loaded new BIOS and settings and it continued to freeze up. He told me to do a windows repair and left! I did a complete reinstall of windows, downloaded new BIOs and driver from site to no avail, computer still freezes. It even froze during the reinstall and I had to start all the way over! I really, really, like the system, when it works! I am just out of patience with this, and will call the techs tommorrow. My warranty is still good for another 10 months and all i want is a working M14x.

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DarthCY
2 Bronze

Re: Alienware M14x issues

To Chris M and the other Dell reps.  What are you doing about this problem?  I too am on my second replacement.  It bad enough this is a widespread problem, but not fixing it is inexcusable.

You are passing the burden of fixing this problem from tech support to us.  I don't appreciate getting a partly fixed laptop back.  They replaced the motherboard and then did nothing else like install drivers to make sure it worked.

To top it off I got a certificate back that said my laptop went through Dell's rigorous testing process and now works.

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cesar1516
1 Copper

Re: Alienware M14x issues

3rd time changing for me, they are going to change the motherboard, the ram, and the processor, aparently the ram was causing the problem, or thats what they said. will see.

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Highlighted
keith b79
2 Bronze

Re: Alienware M14x issues

Any response on this issue yet? Mine is back enroute for the fourth time in 2 months! I just want my system to work! I am paying money for a system that I can not use!

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mjpbffe
1 Copper

Re: Alienware M14x issues

I got my alienware m14x a couple weeks ago, and within 24 hours I was getting the BSOD every time windows started up.  Talked to a technician on the phone for like 3 hours.  Uninstalled mcafee, uninstalled wireless internet, did the windows restore, did the alienware restore to when it was working OK, started windows in safe mode, STILL got the BSOD.  Finally, the techinician was like, "ummm ok we need to send it in to get repaired."  Turns out it was a bad motherboard.  Had it replaced and now the computer is being sent back to me at this moment.  I REALLY hope this fixed the problem, as I am reading from you guys that you have had to have your motherboard fixed multiple times.  I'm starting MBA school soon and can't afford to have a motherboard malfunction.  AHHHH!

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