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tinker_xp
2 Iron

Alienware M17X R4 Charging Issue?

Hello!

I've finally got a replacement Alienware M17x R4 after my other one was 'faulty' so tech support said. I'm not so sure now.

So I have an Alienware M17x R4 with windows 8. The laptop will charge no problem whilst the laptop is on, if I turn the laptop off it will continue to charge as the alien head changes color, and it will boot up fine.

However, should I turn the laptop off, unplug it for the night say and plug the charger back in, the alienhead will not light up and will not charge, and then when I turn on the laptop the keyboard will not light up correctly untill Windows 8 has booted up to the desktop.

This is the second laptop to have done this straight out of the box? I have updated the BIOS (A11) and I'm running the latest version of all the drivers. 

Any suggestions? It bugs me that it won't charge whilst the laptop is turned off.

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19 Replies

Re: Alienware M17X R4 Charging Issue?

Hi tinker_xp,

I will be glad to help you. Request you to try the below steps and check if it works:

(1) Try using a known good 240 W AC Adaptor and check if the same issue happens.

(2) If you don’t have one or if it’s the same then try resetting the BIOS to default by following the below steps:

(a) Restart the computer

(b) At the Dell logo keep tapping F2 key.

(c) BIOS screen appears, move to exit menu

(d) Scroll down to Load optimal defaults and select yes.

If you have further questions do reply to the same post.

Thanks and Regards,
Kiran Kumar
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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tinker_xp
2 Iron

Re: Alienware M17X R4 Charging Issue?

Hello,

Thanks for getting in touch. The power adapter (UK) is a 180w not 240 that came with the laptop.

I have reset the bios, but its still the same.

Question is why do two brand new Alienware M17x R4 do excatly the same thing out of the box? Won't charge unless the laptop is on and the Alienfx lights go a bit nuts till Windows 8 has fulled booted up?

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tinker_xp
2 Iron

Re: Alienware M17X R4 Charging Issue?

Tech support seem to have no idea why it's doing it.

Silly question, does anyone have an Alienware M17x R4 running windows 8. Should a charging light be on when the laptop is turned off, or another question, should the laptop charge regardless whilst it's off?

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Moderator
Moderator

Re: Alienware M17X R4 Charging Issue?

tinker_xp,

You said, "if I turn the laptop off it will continue to charge as the alien head changes color, and it will boot up fine.".

So it is charging which is contrary to your statement here, "should the laptop charge regardless whilst it's off.".

Do not turn the system off when on battery only. Use the system on battery only, but plug the AC adapter back into the system before powering off.

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tinker_xp
2 Iron

Re: Alienware M17X R4 Charging Issue?

Hello,

IThe problem stems from the fact that the laptop will only charge once it has been turned on, and then shut down. The laptop will not charge without it being turned on if it was disconnected from the power outlet. Which means if I move it from one room to another I have to turn it on, then shut it down for it charge.

"Do not turn the system off when on battery only. Use the system on battery only, but plug the AC adapter back into the system before powering off."

Surely this is not normal for a laptop? The idea of a laptop should be the fact that's it's portable and can be charged whenever and wherever. So are you saying the laptop should not charge if it was dis-connected and re-connected to a power source after a shutdown?

In any case; as an update Alienware tech got back to me and have reported that it should charge regardless and a new firmware update/bios update will hopefully come out in the next 2-4 weeks to resolve this issue. I hope.

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Vincent528
1 Copper

Re: Alienware M17X R4 Charging Issue?

Ya... Indeed, I also found the same problem with my R4 in Windows 8.... I just bought it yesterday and I'm so frustrated with it
DELL please fix it asap... We spend so much on the machine, so I dun expect to see this problem in my new machine.

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tinker_xp
2 Iron

Re: Alienware M17X R4 Charging Issue?

Tech support say they are working on a new bios and it should be out in 4 weeks time. That was 5 weeks ago. I'm just glad I wasn't going nuts and there are other people out there having the same issue.

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tinker_xp
2 Iron

Re: Alienware M17X R4 Charging Issue?

So no update from Alienware/Dell on this silly Issue of a laptop not charging when it's turned off? Or how about the alienfx lights issue not working after the laptop is turned on without mains?

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Re: Alienware M17X R4 Charging Issue?

Hi Tinker_xp,

You said you have a 180W AC adapter?

Alienware-AlexanderJ
Dell | Alienware Technical Support & Community Manager Alienware Arena
#IWork4Dell
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