tinker_xp
2 Iron

Re: Alienware M17X R4 Charging Issue?

That is correct Alexander_J

Just to reiterate plug in charger when the laptop is on, it charges the laptop. Great. Turn it off and on, and everything works like it should including the laptop's AlienFX lights.

However,

Unplug laptop from PSU to relocate to another room for example, laptop will not charge without having to turn the laptop on.

When this is done, the Alienfx lights, only light up only 1/4 of the keyboard, until Windows 8 is booted to the desktop, then they go to their previous state.

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Re: Alienware M17X R4 Charging Issue?

Hi Tinker_xp,

Send me your service tag through a private message, most likely we need to replace that AC Adapter.

Alienware-AlexanderJ
Dell | Alienware Technical Support & Community Manager Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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tinker_xp
2 Iron

Re: Alienware M17X R4 Charging Issue?

Hi Alexander. Thanks for getting back in touch and trying to help me out. Sadly I've tried another 180w power adapter but it did the same thing. Sorry for not mentioning that sooner. Any other suggestions?
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Re: Alienware M17X R4 Charging Issue?

Well, the original idea that I had in mind was replacing your actual AC adapter to 240W one.

Alienware-AlexanderJ
Dell | Alienware Technical Support & Community Manager Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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tinker_xp
2 Iron

Re: Alienware M17X R4 Charging Issue?

Ok. That sounds like a great idea. How do I go about sending you a private message?

Thanks,

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Re: Alienware M17X R4 Charging Issue?

Accept the friend request and send me your service tag through the private message.

Alienware-AlexanderJ
Dell | Alienware Technical Support & Community Manager Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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tinker_xp
2 Iron

Re: Alienware M17X R4 Charging Issue?

Ok,

Just to update everyone on this encase they have the same issue.

After speaking with tech support they said the motherboard was faulty and would need to be replaced. After arranging for someone to take the day off he turned up, now for starters he wasn't sure what he was there to do as the paperwork didn't say. Nonetheless a quick phone call explaining the issue and he got to it.

He said to the person that it was done, and I picked it up a few hours later. Needless to say it wasn't fixed and another phone call to Tech support was made. They agreed to look into the matter as it shouldn't have been left faulty. 2 days later,  Tech support  rung back to say that there is an issue with the BIOS and that replacing any part's is useless. They can't say when and if it will get fixed now, all they can do is report it.

So to summarise - 7 phone calls made, several people dialling in to the laptop to change various settings, several re-install's of various software's, different people saying the problem is different things and now a new motherboard.

So here we are, a sub 2000 pound laptop that can't charge. Perfect, just perfect.

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lutke
1 Nickel

Re: Alienware M17X R4 Charging Issue?

Did you solve the problem and if you did how did you do it? Because i have the same problem..AS soon as i relocate my laptop somewhere else example my room, and i unplugged it from battery same thing. 

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Re: Alienware M17X R4 Charging Issue?

Hi Lutke,

Checkout this article for more information about this problem.

Try the following:

- Power Drain: without battery and AC adapter attached to the computer, press and hold the power button for 30 seconds.

- BIOS flash to the latest on our main support page.

- Try different power outlets.

If the problem persists and you have an active warranty and you live in the US or Canada, please send me a private message.

Alienware-AlexanderJ
Dell | Alienware Technical Support & Community Manager Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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tinker_xp
2 Iron

Re: Alienware M17X R4 Charging Issue?

Hi Lutke,

Nope it's still not sorted, and Dell even posted a new BIOS last week which didn't fix the issue. So like a I said, new BIOS didn't fix it, nor did a new motherboard, nor did trying Alexanders guide above.

I may try to take this further as I can't go on, having a laptop then doesn't charge when it's turned off.

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