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Alienware X51 Shutdown
Good day all,
I have just bought an Alienware X51 R2 , but i am experiences a very annoing issue, i'll try to explain.
Since i bought it, so , without installing anything, the system crashes while i' m watching something in streaming or while i am playing for example on Fifa 15.
With "Crash" i mean that it seems that the power has been removed, cause i see no warning message, no error message, nothing, it just shut itself down.
I don't think that it is a power issue because if i turn it on again immediatly , it works properly.
The issue seems something with the VGA ( It is an Ati R9 270 - 2GB)
This is a list of what i have tried to do:
- System restore to factory version.
- Updated VGA drivers.
- Make all the tests with "alienware Autopsy", no problems, everything passed.
- Updated soundcard driver.- Performed a complete virus scan with Avast.
- Updated Windows with all the necessary windows update.
I have "touched" the computer after every shutdown and it doesn't burn , in fact fans are working properly . The computer has a lot of space above it so i don't think that the temperature can be the trouble.
As i said, the computer is an Alienware X51, Disk:1TB 6 gb/s, ram: 16GB DDR5, Windows 8.1
Let me know if this is a known issue or at least give me some suggestion about how to proceed
Sorry for my bad english :)
Thank you all
Andrea
mf9
27 Posts
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October 9th, 2014 13:00
If I was in your situation, I wouldn't be on this forum, instead I would phone up Dell customer support and explain the issue. They either should replace your set-up, or offer a 330w psu, it sounds like the set-up you've got doesn't function with the 220w psu.
A brand new X51 from Dell should not cut out under load when playing games. It's either faulty or incorrectly spec'ed.
AndreHan
10 Posts
0
October 10th, 2014 02:00
Well finally, i found the issue.
The VGA fan is broken/damaged.
So the vga is overheating and the pc crashes.
I will send back the pc and Dell will refund me.
:(
DamuW
1 Message
0
October 24th, 2014 20:00
I have the same problem,
How much time passes before the pc shuts down?
How often goes out in the day?
in win 8 I have no problem, only if I upgrade to win 8.1