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th3powerbomb
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8 Posts
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45817
January 26th, 2015 06:00
Alienware keeps randomly shutting down!!
Hello everybody. I'm having trouble with my alienware laptop. My computer keeps randomly shutting down whevever I'm playing any kind of game or if I'm watching any type of video. When it shuts down it completely goes black on the screen and, if i had sound going to, it will start making a buzzing sound. At first, I thought it was just my computer overheating, so I took measures to try and stop that. I was able to get some programs to help that, but it still happens. I really need this computer, since I'm in college right now and everything I have to do is online. Oh, something I forgot. I did try and look up about this on my own, I was able to find it was a bluescreen error and when I took the measures to stop it, by following dell's support and some things in the forums. This still didn't help though. The computer is an alienware Mx18. If you could help me fix this problem, I would greatly appreciate it.
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Posted January 26th, 2015 11:00
These are the temps I got. I don't know if they will help much. I'm going to have to put them on here as two seperate posts, it says the files are too big.
15961
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Posted January 26th, 2015 12:00
Ok, it says the files are too big themselves. I'll just tell you them. Idle temps are: 52, 52, 52,52 (degrees Celsius). Game temps are: 66, 65, 66, 71. I'm sorry I don't know how to show you them through the post.
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Posted January 29th, 2015 06:00
Well, I tried your benchmark test and the computer shut down before it could even finish. I could try running it again and turning the fan speed up so it doesn't overheat as much. I wanted to run it by you first.
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Posted January 30th, 2015 15:00
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Posted January 30th, 2015 15:00
Do you mind submitting a screenshot of your Device Manager, expanded only on the System Devices category?
Maybe there's a conflicting driver there.Thanks
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Posted January 30th, 2015 23:00
You seem to have 4 temps at once, this doesn't look like video card temps, but core temps of your CPU. Try using GPU-Z and send your vid card temps with standard control fans, not manual fan control. If you can't get all your temps from GPU-Z, try HwInfo and post your temps from that for your vid card. If it dies during your benchmark and your 4 temps posted are really your GPU, its not overheating, but having 4 temps at once sounds like your CPU core temps...
Also, your fans might be clean and all, but not running top speed from dust or just age, post your fan RPM's when gaming, and a good heat to them, and post RPM speeds of the fans as well, could be just the fans are old and need to be loved/replaced.
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Posted January 31st, 2015 19:00
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Posted February 1st, 2015 04:00
Had the same problem. Pretty sure it is overheating. It's a pretty tight case. My works fine now, The solution was to permanently remove the cover, unseat the hard drive and move it away from the motherboard. It is now sitting on the floor wide open on its wide back cover, LOL. But no more crashes!!! Good luck.
BTW ran all the tests, tried increasing fan speed, blah, blah,blah.... tried everything but ice cubes.
Alienware-Joe
671 Posts
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Posted January 26th, 2015 10:00
Those are common symptoms of a video card issue, specially that buzzing sound.
The Video card is usually in charged of the audio as well.
Are you able to record the temperatures while you have the computer in idle?
If so. Can you also try getting some temps while you're running a game within Window-mode to see if it is the Video card or the CPU that's crashing the computer.