BoostJuice
2 Iron

Re: Alienware x51 does not power on

It might not be the case, but I had to get my PSU repaired (and tbh at the cost i paid I might as well got it replaced)

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mav711
3 Zinc

Re: Alienware x51 does not power on

Work with support to diagnose the problem 1-800-alienware.  they can arrange if you might need a hardware repair.

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Roiland
1 Copper

Re: Alienware x51 does not power on

I called them and the guy had zero understanding of my issue. I was very articulate and explained it several times to him. He kept thinking my computer was overheating and shutting down. He was unable to understand that the computer won't turn on. It won't boot up. It's like when you try to start a car and it just chugs and never turns over. That's my situation. I know I'm not alone. There are other forum threads with this EXACT issue on the x51. You press the power button, and the white light ON THE POWER BUTTON ITSELF lights up. The indicator light on the USB hub I have plugged in also turns on, but THAT IS IT. No fans. No hard drive. No lights. Nothing. After spending about an hour (not kidding) trying different logical things to get the computer to boot up, it FINALLY randomly worked. Things I did multiple times during that hour:
* unplug all cables connected to the computer including the HDMI and power cable. Wait a minute. Plug the cables back in. Nothing.
* Unplug the power brick from the computer as well as unplugging it from the wall. Waiting for the green light to turn off. Plugging the power brick back into A DIFFERENT OUTLET and then back into the computer. Nothing.
* Removing the mini HDMI cable from the computer and unplugging it from the TV. Connecting a regular HDMI into the full size HDMI port on the PC. Nothing. Tried turning it on with both cables disconnected from the TV, connected to the TV, no cable at all connected to anything, NOTHING
* Setting the system upright (I use it laying on it's side like a PS3) and caressing the case. Talking to it. Pleading with it.
* I did ALL these things multiple times in random order for a little over an hour.
* Just as I was about to give up and make other plans, the computer FINALLY turned on. The last thing I did before it finally booted up was disconnect the power cable from the X51, massage the cord, gently bending it and manipulating it against the natural curves it has adopted, then plugging it back in and pressing the power button. The system instantly came alive. lights on, fans blowing, hard drive spinning. I haven't turned it off since. It's staying on.
* This leads me to believe that MAYBE (probably not) the problem is in the power brick cable. Maybe it's not giving the system the correct amount of power required to fully turn on? Maybe there is a bad connection inside the cable that my massaging temporarily fixed. I don't think this is the case, because as I said above, I manipulated the power brick and cable multiple times while helplessly trying to get the PC to turn on. It didn't work then. I have no idea what the actual issue is. It stinks. I just got this computer on May 03 of THIS YEAR (2012) and it is amazing except for this huge flaw. It has been doing this since May, but I never thought much of it because I was always able to get it to start up on the second try. It's only in the last few weeks that the problem has gotten out of control. Again, since I finally got it to boot up, I plan to just leave it on. It restarts for updates no problem. It runs great and cuts through just about any game I throw at it. No problems at all WHILE IT'S ON AND BEING USED!!! It's just when I shut it down and later on (a few days, maybe a week later depending) go back to boot it up that it becomes a problem. Because it won't start. It won't TURN ON. Hopefully I'll connect with SOMEONE who knows for sure what is causing this at some point. I apparently have 282 days left on my "technical support" warranty. I think I'm also still covered under parts and labor maybe? I don't know. I wish this website wasn't such a mess. Why can't I find chat support or email support? Why do the support people not understand what I am saying to them? 

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mav711
3 Zinc

Re: Alienware x51 does not power on

If it happens again.,.. contact support and If you have issues ask for a supervisor.  You can also provide your service tag to Chris from Dell here on the forums and he can help push if there are any issues.  Together with Chris' help we should be able to get this resolved for you.

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Roiland
1 Copper

Re: Alienware x51 does not power on

Hey! Thank you for helping me out. I hope I don't have to get it sent in for service. I'll feel naked without it. I found Chris up above and am writing him a message. Can't thank you enough for responding.

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insko
1 Copper

Re: Alienware x51 does not power on

I just bought an X51.  I appear to have an issue when I plug in my 30 inch dell monitor via dual link DVI.  No boot, period. No fan, nothing. Only a dim power light.  If I use the mini-HDMI (thank god I happen to have one) the machine goes on and boots up.  Also, the integrated graphics HDMI allows the system to boot.  So Dell, why does the machine not boot when using the Dual-Link DVI?

Double posted. Use this thread: http://en.community.dell.com/owners-club/alienware/f/3746/t/19469638.aspx

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mav711
3 Zinc

Re: Alienware x51 does not power on

Insko,

Recommend you provide your service tag info to Chris here on the forums so he can help track down a resolution for you.

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DJ BJAY
1 Copper

Re: Alienware x51 does not power on

Chris, I've had this problem 3 times in a row now and i think i need a fix.

when i start my computer then the monitor simultaneously it powers on but before i click it on its still got the power light on the computer, only a faint one.

then the computer gets full light and does the noise on a regular start up, the monitor says Entering power save mode, goes off but then after that it would usually say 4:HDMI instead it does nothing usually i leave it for a few hours and it works but its done this 3 times and giving me a headache, i was in the middle of downloading guild wars 2. Sorry i wasnt very clear but its confusing me why its doing it yet everything lights up fans on perfectly. 

the ways i have tried to fix

*UNPLUG POWER FOR FEW SECONDS, TAKE IT OUT FOR OVERNIGHT.

*Unplug HDMI from computer, then from computer and monitor.

*took every wire in the computer out and back in, i was going to take the GPU and the other things out but i dont want to harm it.

*my specs are i5, 3.30Ghz i think, 8GB ram, 1TB hardrive, geforce 545

if you can fix this i will be very grateful

By the way lately I've been having a new kitchen fitted and they had to take the power out which it happened straight after i wanted to go back on.

that was the second time it happened but the third was me downloading guild wars 2 it was on 18% and i left it to download as i watched TV (very slow downloads) will it go in sleep mode while i left it? so it effected my shutdown? thankyou for reading replys will help alot

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Highlighted
The1astReaper
1 Copper

Re: Alienware x51 does not power on

I have had the same problem, this is the sixth day I have had the computer and the issue happened on the fifth (not counting the one I had strait out of the box). I have tried everything that everyone above has suggested (yes even talking to it nicely and stroking it) and I'm probably just going to send it back, which would be a shame because it is the first gaming pc I have ever owned and it makes me just want to stick to xbox.

any ideas to fix it are good ones and thanks for reading.

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Alienware-Natal
4 Beryllium

Re: Alienware x51 does not power on

Is your monitor a Dell monitor too?

What connection are you using?

Do you recall running any updates before this started happening?

Do you hear any beeps?

Have you tried a different monitor?

Alienware-Natalia
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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