curiousartemis
1 Copper

Alienware x51 r2 - blank screen

I bought my Alienware x51 r2 last October. I have had problems with it ever since.

While gaming, streaming a video, surfing the web, or even while simply booting, the screen would go black and the TV would display "No signal." I would then have to restart the computer. 

Dell replaced the video card. It worked for a month. Then the same thing started happening again.

Dell replaced the video card a second time. It worked for a month. And now the same thing is happening again.

I cannot watch a video on YouTube or Amazon for more than five minutes without the screen going black. This 1000 dollar computer is now useless.

The first card was an Nvidia 660; the second a 760, and the third another 760.

I am beyond frustrated. I am not a computer expert; that's why I chose not to build my own and bought a pre-built one instead. This was obviously a huge mistake on my part. If this problem persists you can bet I'll never purchase a Dell product again (and I'll spread the word to everyone I know, too).

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9 Replies
curiousartemis
1 Copper

RE: Alienware x51 r2 - blank screen

Knock, knock, hello, anyone out there? I was hoping to at least get a response from the Alienware rep.

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curiousartemis
1 Copper

RE: Alienware x51 r2 - blank screen

bump...

And it's still happening. Just turned it on, decided to test it by loading Skyrim. After 1 minute of playing, it restarted, then midway through booting, the screen went black/blank. It's still like that. Clearly on but displaying nothing.

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Game7a1
4 Beryllium

RE: Alienware x51 r2 - blank screen

Have you tried using the top HDMI port for a bit? It won't be meant for gaming, but if the display works through there, then I would think the problem is not the GPU.

Currently owned computers:
AW13 R2 | i7-6500U | GTX 960m 4 GB + GA (R9 285 2 GB / RX 480 8 GB) | 16 GB 1600 MHz | 1800p Touchscreen | 2 x 500 GB SATA M.2 | Graphics Amplifier Performance Analysis with 13 R1
Desktop | i7-3770 | GTX 980 4 GB | 16 GB 1600 MHz | 120 GB mSATA + 960 GB SSD + 2 TB HDD | 600w PSU
Formerly owned computers:
HP Pavilion 15-n280us (given away) | Apple Mac Mini 2012 (sold)  | m15x (damaged mobo) | 13 R1 (death by unknown) | m14xR2 (Tradied In)

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curiousartemis
1 Copper

RE: Alienware x51 r2 - blank screen

Yep, that's what I'm using in the meantime. I can watch videos now at least, but this is primarily a gaming computer... I have a separate laptop for writing, working, surfing, etc. 

Basically every time it's started to do this I just switch to the other port until Dell "fixes" it.

I requested a phone call from a tech sometime tomorrow afternoon, but I have a feeling that, just like last time, he'll do all the stress testing and what not and just conclude I need to ship it off again. I'll be so annoyed if all they do is replace the card a third time.

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Game7a1
4 Beryllium

RE: Alienware x51 r2 - blank screen

Have you requested a motherboard replacement? It could be that there's something wrong with the PCI-E slot.

Currently owned computers:
AW13 R2 | i7-6500U | GTX 960m 4 GB + GA (R9 285 2 GB / RX 480 8 GB) | 16 GB 1600 MHz | 1800p Touchscreen | 2 x 500 GB SATA M.2 | Graphics Amplifier Performance Analysis with 13 R1
Desktop | i7-3770 | GTX 980 4 GB | 16 GB 1600 MHz | 120 GB mSATA + 960 GB SSD + 2 TB HDD | 600w PSU
Formerly owned computers:
HP Pavilion 15-n280us (given away) | Apple Mac Mini 2012 (sold)  | m15x (damaged mobo) | 13 R1 (death by unknown) | m14xR2 (Tradied In)

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curiousartemis
1 Copper

RE: Alienware x51 r2 - blank screen

No, I haven't. Do you think that's something I should mention tomorrow? The first time the tech actually came to my house and replaced the video card; the second time Dell had me ship the whole computer off. I thought they would figure out what was wrong with it on their own, but all they did was replace the card again... should I specifically request to have the motherboard replaced?

I'm nervous about sounding stupid b/c I'm not at all computer savvy 🙂 Thanks for responding though!

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Game7a1
4 Beryllium

RE: Alienware x51 r2 - blank screen

Do mention it at least. Make sure you ask a technician to come by and have it replaced where you can see it being done.

Currently owned computers:
AW13 R2 | i7-6500U | GTX 960m 4 GB + GA (R9 285 2 GB / RX 480 8 GB) | 16 GB 1600 MHz | 1800p Touchscreen | 2 x 500 GB SATA M.2 | Graphics Amplifier Performance Analysis with 13 R1
Desktop | i7-3770 | GTX 980 4 GB | 16 GB 1600 MHz | 120 GB mSATA + 960 GB SSD + 2 TB HDD | 600w PSU
Formerly owned computers:
HP Pavilion 15-n280us (given away) | Apple Mac Mini 2012 (sold)  | m15x (damaged mobo) | 13 R1 (death by unknown) | m14xR2 (Tradied In)

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curiousartemis
1 Copper

RE: Alienware x51 r2 - blank screen

Okay, I will do that, thanks! 

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curiousartemis
1 Copper

RE: Alienware x51 r2 - blank screen

I just tried to run the self-diagnosis via the Dell website and the computer rebooted after about 10 minutes, then black-screened mid-boot, and now the fan is blowing SUPER HARD.

The "fan-blowing-hard" thing hasn't happened in months, but it has happened before, in conjunction with the blank-screening. They're definitely related.

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