Skip to main content
Start a Conversation

Unsolved

This post is more than 5 years old

gordongekko

3 Posts

22945

March 28th, 2013 12:00

Aurora R4 BsOD

Hi,

I have recently started playing games on my Aurora R4 however the computer does the BsOD after about 30mins to 1 hour consistently with the STOP: 0X00000116 error (nvlddmkm.sys). I have tried doing a clean install of the display drivers using the http://www.dell.com/support/troubleshooting/hk/en/hkdhs1/KCS/kcsarticles/articleview?docid=564244 method but also uninstalling/installing everything in safe mode with no luck. Have also tried swapping my graphics card with my other R4 (bought 2 at the same time) and still same result. Have tried literally 10 different drivers.

I have also unplugged any plugged in hardware (external hard drives etc).

Have run and passed the diagnostic test Diagnostic Id: G6S5YBX03292013023813

Thanks in advance for your help/insight. Computer is still under warranty.

My computer spec is:

Processor

Manufacturer
Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (CPU:0)

Hardware

Disk Drives
ATA SAMSUNG SSD PM83 SCSI Disk Device
OS - C:
RECOVERY - X:

DVD/CD-ROM Drives

IDE ATA/ATAPI Controllers
High Definition Audio Controller
Intel(R) C600/X79 series chipset High Definition Audio Controller - 1D20
Intel(R) C600 Series Chipset SATA RAID Controller
Intel(R) C600/X79 series chipset SMBus Host Controller - 1D22

Keyboard
HID Keyboard Device
HID Keyboard Device

Mice and Other Pointing
Logitech HID-compliant MX510 Optical Mouse
USB-PS/2 Optical Mouse

Monitor
SyncMaster (SyncMaster 275TPlus(Digital))

Sound Devices
NVIDIA High Definition Audio
Logitech G35 Headset
Realtek High Definition Audio

USB Controllers
Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D
Renesas Electronics USB 3.0 Host Controller
Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26
G15 Gaming Keyboard





gordongekko

3 Posts

March 28th, 2013 13:00

Thanks for your quick response however this did not do anything to help.. I renamed the old file, expanded the new one from the latest drivers and copied it in as you suggested. It took about 15 minutes for the next bsod to happen. It only happens in game tho.

ps - I does not seem to be heat related.

Dell-Rajesh R

4 Operator

 • 

3.3K Posts

March 28th, 2013 13:00

Hi gordongekko,

Try below steps which might resolve the issue:

Below are the 2 methods to resolve nvlddmkm.sys blue screen of death.

Method 1:

  • Go to the system folder where the drivers are stored > C:\WindowsSystem32\Drivers
  • Once in this folder, locate the defective "nvlddmkm.sys" file and rename it "nvlddmkm.sys.old"

Method 2:

  • Open the MS-DOS command prompt(windows 8) by pressing Windows key + R and type "cmd"
  • Once the command prompt opens, type the following commands:
    • "cd" and type enter (you are the root of the C drive)
    • "expand.exe nvlddmkm.sy_ nvlddmkm.sys" and then press Enter
  • This command allows you to unzip the file - nvlddmkm.sys - that that you saved to the C drive and create the new "nvlddmkm.sys"
  • Copy this file to C:\WindowsSystem\32drivers
  • Restart your Computer.

Awaiting your response!

Dell-Rajesh R

4 Operator

 • 

3.3K Posts

April 2nd, 2013 00:00

Hi gordongekko,

The hardware diagnostics has passed and the drivers are also installed on the computer. This could drill down to Operating system issue.

Did you try installing Operating system on the computer?

Awaiting your response!

gordongekko

3 Posts

April 2nd, 2013 01:00

Reinstalling it you mean?

Seeing as these computer(s) been used scarcely and very few things installed on them and still under warranty this is not something I have done or considered. Paying as much as I have done for the computer I am expecting them to work. Full stop.

It just feels like the responses are the traditional top ten replies. Reinstall this, reinstall that. It is quite some time involved with doing that task and not really a definite solution to it.

Thanks for taking time to respond to the topic.

Dell-Rajesh R

4 Operator

 • 

3.3K Posts

April 3rd, 2013 06:00

Hi gordongekko,

I sincerely regret for the difficulty you have experienced while trying to resolve your concerns.

Operating system reinstallation would resolve the issue. Click the link below to reinstall operating system.

Windows 7: http://dell.to/ho6Eq2

Note: Back up data before reinstalling operating system.

Also, install the drivers in the correct order.

For more information refer below link:

http://dell.to/KKYTyt

Awaiting your response!

View More

View All

No Events found!

Top