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misspaperwait

updated

9 years ago

0

7776

August 24th, 2017 19:00

Aurora R4 booting directly to black screen with blinking cursor

Okay I'm posting on behalf of my brother, he has an Alienware aurora R4 desktop computer that's been having problems about 6 weeks now.

started with the BSOD popping up and forcing the computer to reboot, I tracked that problem to a dying hard drive so I ordered a new one and installed it a few weeks ago.

had about 3 weeks where the computer was perfect aside from an issue had while trying to restore from an external that lead the thing to say there was two operating systems but it didn't seem to effect the system so I'm not sure it's relevant.

night before last it blue screened again.

according to the crash info I had someone look over for me, it appeared the bios was outdated, there was issue with the amd drivers and evidently the new hard drive was throwing errors.

on top of this when he tried to boot it, it would come to a screen that said previous over clocking had failed (it's never been overclocked) and asked if you wanted to reset original values but if you select yes the computer would freeze.

managed to get to Windows once but it froze solid as soon as I attempted to load the Internet.

i currently have the side off the tower, there's no beeping or Amber light upon start up, sometimes the colourful side lights come on, sometimes they don't and currently the alien head is not lit up.

when I attempt to reboot now the fans kick on, all the lights come on for a moment and it goes straight to a blank screen with a little blinking dash in the upper left hand corner.

no splash screen or anything information is being showed.

i was told earlier that I should reset cmos so I looked up how to do that but try as I might I can NOT find any jumpers, cables or the damn battery that would accomplish this reset.

at an absolute loss here.