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Aurora R5 and Bios.
please help,i could not get into bios on my aurora r5....if i hit f2 or f1 or delete key computer will stay on black screen forever....thks for your time.
Unsolved
This post is more than 5 years old
14 Posts
0
1561
please help,i could not get into bios on my aurora r5....if i hit f2 or f1 or delete key computer will stay on black screen forever....thks for your time.
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Alienware-Eimy
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October 23rd, 2017 10:00
Hi ,
So the system is not posting? or the system does post but you just can't get into the BIOS?
Try a power drain: unplug every external device from the system, disconnect the system from the power and hold the power button for around a minute so you can drain all the power out.
Let me now!
cughe1
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October 23rd, 2017 15:00
tried that and also tried to remove the battery..no can do.But if i install an ssd with window from another Aurora (R6) then computer booted in window 10 fast i don't even see the alienware logo...also with window 10 running i tried to get into bios by hit shift key......still not working , i did downgrade bios 1.0.3 to 1.0.2 then 1.0.1....still does samething. no way to get into bios......
Aurora R5 with 6700k ,stock air cooler ,16gb ram , 970 gtx evga card..
thks for your time.
Alienware-Eimy
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October 27th, 2017 12:00
The next step will be clear CMOS battery:
Aurora R5 Service Manual check: Removing the coin-cell battery
cughe1
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October 27th, 2017 13:00
actually I did that..."tried that and also tried to remove the battery...give me next step plz.
Alienware-Eimy
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October 30th, 2017 11:00
Send me a private message with the service tag so I can assist you further.
cughe1
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October 30th, 2017 15:00
thks for help...but i bought the barebone computer online :case,460w power supply,stock air cooler then i put i6-6700k cpu ,2x8gb ddr4-2666,evga gtx-970 ,samsung 250gb ssd and tried to get into bios to set up installing window but as explanation i never get into it.that's why they parted out the R5...i think the bios chip could be collapsed...so i don't think Dell will cover the repair...let me know,i appreciate for all your help.
service tag: .
Alienware-Eimy
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October 30th, 2017 16:00
You are right, unfortunately we won't be able to cover it since it has received many 3rd party components already that weren't in the original config.
Due to the symptoms you describe we believe the issue may be on the motherboard.