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BD-Rom Problem.
When I got my Alienware Aurora ALX in 2010 I remember playing blurays in it with no problem. I didn't use it to play Blurays for a while and when I tried it earlier today it couldn't detect the blurays I put in it. I tried over 10 and still nothing. CDs and DVDs work fine.
I thought to update the drivers, went to my products on the dell account page and couldn't find any drivers for CD/BD roms. Under the BD-Rom properties it says my device is olavix ezw1yfsp6 scsi cdrom device if that helps. Any help would be appreciated as well as telling me what other information I need to give you. Thanks very much for your time.
NataliaatAW
2 Intern
2 Intern
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835 Posts
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June 20th, 2012 16:00
Hi Nsmith41,
Here's a few troubleshooting steps that will help you resolving this issue. Try that and let me know how it goes.
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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June 20th, 2012 17:00
I think this thread provides good trouble-shooting steps (and pitfalls to watch for).
http://en.community.dell.com/owners-club/alienware/f/3746/p/19453467/20126124.aspx#20126124
morblore
2.4K Posts
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June 21st, 2012 01:00
Can you go to device manager and tell me what is listed under DVD/CD-Rom Devices.
Dell uses off-the-shelf $250 dollar BD-Rom burners in some of thier Alienware systems but ( to reduce price? ) they use firmware that retard the performance. They can be flashed to the retail version which restores full off-the-shelf performance. The firmware update could also fix your detection issue. I can point you in the right direction if you can tell me what drive you have.
I can also show you how to play a BD without using HDMI connection so you can watch your movies on a monitor that only has a VGA or DVI connection.