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Cannot use AlienFX on Alienware Command Center
I recently purchased an Alienware M17. It was second-hand, and so it was restored to factory settings.
When looking for Command Center to change my keyboard colour, I could not find it. I downloaded several, but they all appear to give me the same error message when wanting a tutorial on how to use AlienFX.
Here is a link to a picture of the error on my screen;
https://skydrive.live.com/#!/view.aspx?cid=86EA949C6F4EBFD8&resid=86EA949C6F4EBFD8%21181&app=Word
I hope someone can help. I'm getting rather frustrated.
-Aaron Bell
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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July 2nd, 2013 18:00
Hi AaronBell,
I would advise you to reinstall the Command Center 3.0 for Notebooks from here and check for issue resolution.
Also, I was not able view the error message from the link you have provided. Please try attaching the picture by using ‘Use rich formatting’ while you reply.
AaronBell
4 Posts
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July 3rd, 2013 09:00
Hello again,
I just tried downloading that and it said that it was incompatible...
-Aaron Bell
NataliaatAW
2 Intern
2 Intern
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835 Posts
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July 3rd, 2013 10:00
Hi AaronBell,
What is the revision of your system (r1, r2, r3 or r4)?
If you are going to re install the command center, you should do it following the steps in this article.
Tesla1856
8 Wizard
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July 3rd, 2013 12:00
Natalia,
Shouldn't Step #17 come BEFORE Step #16? Step #17 appears to be cleaning the Registry of left-over entries before clean-install.
I've asked before and never got an answer. Please explain.
AaronBell
4 Posts
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July 3rd, 2013 17:00
Hello Natalia,
It is an R1 system.
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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July 5th, 2013 03:00
Hi AaronBell,
Please try installing the below Command center and check if it fixes the issue.
http://dell.to/12qaojh
Please let me know if this helps.
NataliaatAW
2 Intern
2 Intern
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835 Posts
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July 5th, 2013 10:00
Natalia,
Shouldn't Step #17 come BEFORE Step #16? Step #17 appears to be cleaning the Registry of left-over entries before clean-install.
I've asked before and never got an answer. Please explain.
Hi Tesla :)
Yes, you are correct, cleaning the registry should of course be done before installing the new version, I just sent a request to have that changed.
How did the re installation go?
AaronBell
4 Posts
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July 5th, 2013 12:00
Hi Again,
I tried it and again, it did not work.
NataliaatAW
2 Intern
2 Intern
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835 Posts
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July 5th, 2013 15:00
Run windows updates, and make sure you update the .NET framework.