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Choppy hard drive. Ailenware M17X R3
Hi All,
For the past year I have been experiencing choppy hard drive. Typically noticed when playing a video on from the hard drive, it is also noticed when doing mouse clicks, typing in word, etc. I have uploaded a video of video playback. This particular video is streaming, however it is the same choppy playback noted when playing back a video from the hard drive.
I have tested a video on a external hard drive and it does not seem to be choppy at all. I then moved the video to the desktop and played it from there and it experienced the exact choppy playback as noted above.
About 9 months ago one of the 2 hard drives failed and Dell replaced it. The occurrence did not fix the issue. The issue was occurring before and after the hard drive replacement.
My thoughts are:
1 - the other hard drive is bad - (but is not giving any errors)
2 - the RAM is bad
3 - the video card is bad
System components:
Windows 10 64 bit
Intel Core i7-260QM @ 2.4
16GB Ram
2 x 500gb ssd
geforce GTX 560M
Video of choppy playback is below. I will also post a video of the playback from the hard drive.
http://youtu.be/Y9mAvO9uoH4
Alienware - Rodrigo
7 Technologist
7 Technologist
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4.4K Posts
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November 25th, 2015 14:00
Hi,
Have you tried running an ePSA/Diagnostics test to check the Hard Drive? Click here to view an article that explains how to run this test.
Dean83
3 Posts
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November 26th, 2015 00:00
Thanks for the reply. I hadn't run the ePSA test recently, but when I had previously it did not show any errors. I ran and re ran the online stress and hard drive checks and they all passed. Nearly the same time you posted I was googling hard drive tests and ended up finding a similar dell post on a laptop user who was overseas deployed with the military. In that post it mentioned the ePSA test as well.
I ran the ePSA test and it failed disk drive 0. Disk drive 1 passed.
I inputted the code and verification code online and a new SSD is on it's way out.
Hopefully this resolves the issue, while I am skeptical since it didn't fix it last time the SSD was replaced, i am of course willing to give it a try and go from there.
Thanks Rodrigo.
Alienware - Rodrigo
7 Technologist
7 Technologist
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4.4K Posts
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November 27th, 2015 11:00
Thank you for confirming this. Let us know if you require further assistance.