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Faulty USB Slots on Alienware 17 Laptop

I've had my Laptop for about a year now but the USB slots have always been dodgy. If I shove a USB stick into the slot REALLY HARD and force it upwards it might register. But this hurts my fingers and is stupid. I would prefer just to be able to put a USB stick into the slot and the Laptop to register it like any normal computer! Do I have to send my Laptop back somewhere to be fixed?

Laptop Details:

203-41580 1 N00AW713 SR
210-ACKC Alienware 17 Base 1 SR
338-BDSI 4th Gen Intel(R) Core(TM) i7-4710MQ processor (6MB Cache, up to 3.5GHz w/ Turbo Boost) 1 SR
391-BBEM 17.3 inch (439.42 mm) WLED FHD (1920 x 1080) Anti-Glare Display 1 SR
340-ADEV Setup Instructions English 1 SR
340-ABFJ English Shipping Docs 1 SR
340-ADEL Alienware 17 Anodized Aluminum 1 SR
370-AABX 8GB DDR3L 1600MHz (4GBx2) 1 SR
401-AAIN 500GB (8GB Hybrid, 5400 RPM, 64MB Cache) SATA 6Gb/s w/NCQ NVIDIA 1 SR
429-AANL Slot-Loading Dual Layer DVD Burner (9.5mm) 1 SR
430-XYIX Cyberlink Software for Windows 8 without media 1 SR
450-AAGU Power Supply : Alienware 180W AC Adapter 1 SR
450-AASR Power Cord (UK) 1 SR
451-BBCB 8-cell Lithium Ion (86 wHr) Battery 1 SR
490-BBRS NVIDIA GeForce GTX 860M graphics with 2GB GDDR5 1 SR
555-BBPU Intel(R) Dual Band Wireless-AC 7260 @ 5GHz + Bluetooth 4.0 1 SR
555-BCCI Intel 802.11n/ac Wireless and Bluetooth 4.0 driver 1 SR
580-ABEE Internal UK/Irish (QWERTY) Keyboard 1 SR
619-AEOD Windows 8.1 (64Bit) English 1 SR
620-AATW Windows 8.1 (64Bit) English Resource DVD 1 SR
630-AALS Software: MUI Microsoft Office Home and Business 2013, EMEA 1 SR
658-BCDI Resource DVD windows 8.1 1 SR
658-BCER Additional Software 1 SR
650-AAGX McAfee LiveSafe 36 Month Subscription 1 SR
754-56825 Standard Service - 1 year of Next Business Day coverage included with your PC 1 SR
754-81457 INFO 1 Year NBD with Premium Phone Support 1 SR
754-81458 2 Years NBD with Premium Phone Support 1 SR
755-10605 No Accidental Damage Protection 1 SR
800-BBEV Thank you for Choosing Dell 1 SR
817-BBBC Not Selected in this Configuration 5 SR
354-BBBB Alienware 17 Silver Anodized Aluminum (Non 3D) 1 SR
799-AAMQ Dell Order 1 SR
624-BBBC 1 Alienware TactX Headset SR

Date of purchase July 2014

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2 Replies

RE: Faulty USB Slots on Alienware 17 Laptop


It sounds like a hardware issue and it might be best to send it in for repairs. Send me a PM with your service tag so we can provide further assistance.

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Dell | Alienware Technical Support
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1 Nickel

RE: Faulty USB Slots on Alienware 17 Laptop

Ok, crikey, thank you very much! That's great. Um... I'll just try and find the service tag, whatever that is...

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