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whyteaz
1 Nickel

Frustration with Alienware 14 Manufacture Defect

My machine is 1 day old. I have a brand new Alienware 14 which fail to start on its very 1st power button pressed. It can start now after several attempts. I have several dead pixels over my screen. Yet Dell can't replace my machine because I purchase it under EPP. But this is a manufacture defect. I am Dell customer as well. They only offer me a replacement with refurbish screen. I have very bad experience with Dell Tech support that each service they provided had introduced another whole new problem. I have 5 service invoice with me on the same previous machine. Now I am really paranoid with screen replace which only Dell can provide me. Is Dell selling defect machine to EPP purchaser? Am I asking too much for replacement unit for this manufacturer defective machine?

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8 Replies
Dell-Rajesh R
5 Tungsten

Re: Frustration with Alienware 14 Manufacture Defect

Hi whyteaz,

I sincerely apologize for the technical troubles you have experienced with your Dell computer.

As stated in Dell's Online Policies, Dell uses new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems.

Refurbished parts and systems are any parts or systems that have been returned to Dell; some of these have never been used by the customer. Dell ensures that they meet all quality standards by conducting comprehensive parts and systems inspections before they can be reutilized.

Replacement parts and systems are covered for the remaining period of the limited warranty for the product you purchase.

Kindly private message me the service tag of the computer so that I can take it further from here. To private message the service tag click my User name and click Start conversation.

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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whyteaz
1 Nickel

Re: Frustration with Alienware 14 Manufacture Defect

Thanks Dell-Rajesh R  for you reply.

But I am still very upset with how bad is Dell factory QC is. I dont know I can trust Dell for QC its refurbish parts a not now. I have spoken with a dell rep today and he have arrange the replacement for my screen. But to be honest i am really paranoid with open up my laptop again after what has happen last time with dell technician. And why do I need to receive a three defect machine out from the box? All purchase under epp program.

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Dell-Rajesh R
5 Tungsten

Re: Frustration with Alienware 14 Manufacture Defect

Hi whyteaz,

Its very rare that new computer gives trouble.When ever we encounter such an issue we try our best to fix the issue at the earliest.

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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whyteaz
1 Nickel

Re: Frustration with Alienware 14 Manufacture Defect

Yea, so it just happen I experience this rare occasion three times in a row? Yes, Dell technician has came and replace my lcd screen, it is perfect now. However I do notice that the light line at the left side is brighter than the right side. Could you please advise me in this?

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Hariz Nik
1 Copper

Re: Frustration with Alienware 14 Manufacture Defect

Hello rajesh, I am having the same problem with my brand new alienware 14 that I had just received a couple of minutes ago. When I try to switch on the machine for the first time, no display came out but only annoying beeping sound did. I purchased it online from dell and waited for 2 weeks to get my hand on it. Not to mention spending a lot of money for the 'premium' but i all i get is this little annoying music box. I thought buying it online will save me the trouble from going to the store. However, it is so unlikely.
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rla1999
3 Argentium

Re: Frustration with Alienware 14 Manufacture Defect

I am curious, are these the latest models or brand new R2's that are still being sold online?   I ask because I was thinking of upgrading my R1 to the very latest model.  

Alienware 13 - i5-4210U - 16 GB MEM - 512 GB SSD  - 2 GB NVIDIA GeForce GTX 860M


 

 

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Hariz Nik
1 Copper

Re: Frustration with Alienware 14 Manufacture Defect

It's the brand new alienware that had just released,  the latest one.

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rla1999
3 Argentium

Re: Frustration with Alienware 14 Manufacture Defect

I see.  I am sorry to hear you guys are having such a hard time with them.  Hope it works out for you.  I'll hold off on buying mine for now.  

Alienware 13 - i5-4210U - 16 GB MEM - 512 GB SSD  - 2 GB NVIDIA GeForce GTX 860M


 

 

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