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10110
Hard Drive problem?
My Alienware x51 is getting blue screen of death after running it for 2-4 hours. Sometime after it restart, while booting up it say unable to connect/ locate/ detect find hard drive, no until i power down and up again to make it run properly.
my alienware warranty just expired this year, and when i try to request of chat/e-mail... for technical support, it detect my product warranty expired and ask me to select a type of method to request for technical support again (stuck at the loop).
Anyway to resolve this issue ?
Window 7 os
Blue screen of death error: kernel_data_inpage_error
When during reboot another problem. follow is the message
"internal hard disk drive not found to resolve this issue, try to reseat the drive. No bootable devices"
Alienware - Rodrigo
7 Technologist
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September 30th, 2015 13:00
Hi,
Make sure your system is running the latest Bios firmware, click here for the download link. Try running an ePSA/Diagnostics test on the system. Click here to view a Dell article that explains how to run this test, let us know if you receive any errors.
IsaacTeoh
4 Posts
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October 1st, 2015 08:00
my alienware is running with the latest bios firmware and i did (4hours)the ePSA/diagnostics no error shown.
Or should i run the ePSA after blue screen of death ?
Alienware - Rodrigo
7 Technologist
7 Technologist
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4.4K Posts
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October 1st, 2015 16:00
Hi,
You could try to reseat the Hard Drive like the message states. Click here to view a video that explains how to remove the Hard Drive.