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greatzoron
1 Nickel

I WILL NEVER BUY ANOTHER DELL!!!!! Update on problems with my M17x.

I posted about my laptop starting and stopping continuously.  It gets worse.  Much worse!

On Sat. Aug. 1 I went to turn on my Dell Alienware M17x and got the message cannot find OS.  OK.  Called Dell tech support immediately and told them of new problem.  The Tech man in another country, removed, asked me why I hadn't let them fix the problem from June 30th?  What?  I told Mr. Z that I had been waiting to hear from Dell about setting up an appointment for some one to come to my house!!!!!  He stated that Dell had tried calling me in July with no response.  I asked him if they left a message?  Unknown.  I told him there were no calls on any of my phones or caller ID.  We stayed on the phone with each other going over the OS problem for over an hour.  Mr. Z couldn't fix it but would get a Tech out to fix.  I gave Mr. Z explicit instructions to call, gave 3 numbers, told him to leave messages, etc.  Deja Vue again.

Finally heard from a Tech person Mon. Aug. 3rd!!!!  Today was my appointment.

Tech came to house and brought the part in.  It was a motherboard, RECONDITIONED!  I said "No way" is that going in my new machine, I want a new part.  The Tech said he couldn't fix the OS problem as that was not what he was there for.  OK, I understand.  Told the Tech to leave as I would be calling Dell and I had had enough already.  And of course when Tech tried to start laptop it wouldn't, nor would it stay on!  Also found out that the idiot in June, removed, had taken my phone number and info wrong and thats why nobody could reach me.  They were calling the wrong number.

Called Dell.  Spoke to 7 people, thats right folks 7 people.  They said that it was a shame that Mr. X had given the wrong numbers out but that 30 days had gone by and I cant return my lemon laptop!!!!!  Its Dells fault but I'm getting punished.  They are going to send out another Tech with a brand new motherboard to install and maybe, this will work to fix all the problems.

I'm FURIOUS!  This is how you treat loyal Dell customers?  I explained the reason I was not on the phone day and night all through July is that I work 12 hr. shifts at a Children's Hospital and cant be on the phone every day.  There are lemon laws in my state and now I'm going to see about this.  I'm also contacting the BBB.  And of course telling everybody and blogging about this horrible customer service, etc.

Not one person I talked to was in the United States, not one.  Dell just lost a customer.  I'm sure they don't care.  Word of mouth can destroy a company quicker then anything folks.

I cant even get my money back.

Wow.  What a nightmare.

 

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29 Replies
RoHe
6 Indium

Re: I WILL NEVER BUY ANOTHER DELL!!!!! Update on problems with my M17x.

Sorry to hear about your problems.

You probably want to edit your post to remove names of all tech personnel. It's a violation of the forum's Terms of Service to include employee names. Moderators may remove this thread if you don't edit it.

Read Dell's warranty. It allows them to install refurbished parts. In many instances refurbished parts are more thoroughly tested than new parts. Motherboard in my system was replaced 5 years ago under warranty with a refurbished board, and it has worked flawlessly ever since then. .

You can try contacting Dell's Unresolved Issues for further assistance.

Ron

(No, I am not a Dell employee)

 

Ron

   Forum Member since 2004
   I am not a Dell employee

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greatzoron
1 Nickel

Re: I WILL NEVER BUY ANOTHER DELL!!!!! Update on problems with my M17x.

I have edited my post.  Your comment about refurbished parts, I'm sorry I disagree.  This system has hardly been used out of the box.  Its brand new.  It is defective.

If you bought a new car and something on the suspension or engine was not working, would you want a new part or a reconditioned part?

 

I want a new part/or laptop.  Dell just called me and said they are sending a new motherboard directly to my home for installation.  Also one of the managers is now looking at my case and is apologizing.  They will get back to me tomorrow and are very sorry.  I sent an email to a VP at Dell.

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greatzoron
1 Nickel

Re: I WILL NEVER BUY ANOTHER DELL!!!!! Update on problems with my M17x.

My many computer savvy friends have told me that my hard drive is probably fried and that anything I had on there is gone.  And more then one told me not to buy a Dell.

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greatzoron
1 Nickel

Re: I WILL NEVER BUY ANOTHER DELL!!!!! Update on problems with my M17x.

I have a feeling my post will be deleted now. 

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RoHe
6 Indium

Re: I WILL NEVER BUY ANOTHER DELL!!!!! Update on problems with my M17x.

I have a feeling my post will be deleted now. 

You got that right...

Ron

   Forum Member since 2004
   I am not a Dell employee

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greatzoron
1 Nickel

Re: I WILL NEVER BUY ANOTHER DELL!!!!! Update on problems with my M17x.

I have reported this issue to BBB and my AG.  Since Hurricane Katrina our AG has been a tiger about fraud and bad business practices.  We shall see.

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greatzoron
1 Nickel

Re: I WILL NEVER BUY ANOTHER DELL!!!!! Update on problems with my M17x.

I see allot of the replies to my post have been deleted.  How odd.  I mean this is a forum and I am having problems.  If Dell doesn't want people to talk about there problems and issues then Dell should FIX the problems the ethical way!!!

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RoHe
6 Indium

Re: I WILL NEVER BUY ANOTHER DELL!!!!! Update on problems with my M17x.

There are standards on ths forum, including use of proper and polite language, etc. as detailed in the Terms of Service for membership here.  Those terms give Dell the right to remove any post which violates the TOS.

Dell hasn't removed this entire thread so you can't say they won't allow people to talk about problems with Dell products. Only posts by one particular forum member have been deleted from this thread because of inappropriate language and offensive comments. You yourself noted in one of your earlier posts that certain responses might get your thread removed, so you, obviously, were aware that inappropriate comments were being made by that individual.

And, no I'm not a Dell employee...

Ron

 

Ron

   Forum Member since 2004
   I am not a Dell employee

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pollock77
2 Bronze

Re: I WILL NEVER BUY ANOTHER DELL!!!!! Update on problems with my M17x.

I hear your pain. In the same boat. If I don't get more response from tech support in a few days the XPS 730 I have been looking at to buy,well Dell can kiss that good buy.....

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