Lights on refurb Alienware 15 R3 not working!

Hi,

Try all the troubleshooting steps on this article. Perform the steps on the Video: Test your system lights using the AlienFX Tester and check if all lights will work with the test.

If they do, then unistall and reinstall the command center in a proper way following ALL the steps on How to Remove and Reinstall the Alienware Command Center

Let me know!

Hi Eimy,

Thanks for replying to my post, I appreciate it.

Unfortunately I seem to get an error when using that first link. When I return home today I will look for the AlienFX tester you mentioned. I think I went through pretty much everything in the software in order to try to trick the system into working but I'm assuming I missed the tester.

If it helps, I actually uninstalled/cleaned the registry/reinstalled Alienware Command Center before posting.

Cheers

Hey,

Here is a direct link to the AlienFX tester:

http://dell.to/2mNmI2h

Let me know!

Hi Alienware-Eimy,

I totally forgot to post after trying the fx tester. So I ran the test and the bottom lights still do not activate.

Thanks

Hi Eimy,

Any further suggestions with this?

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I have just started using this laptop again and I noticed that the front right corner has a gap between the panel where you rest your arms and the main chassis. Does this top panel click into place? I'm assuming it has been like this the whole time but I didn't notice until now. I have tried applying pressure but it just pops up again. This is slowly becoming a bit of a nightmare.

any help would be appreciated thanks.

Hi, 

Send me a private message with the service tag, so I can assist you further.