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saguanau
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M15x CD drive not reading

Windows 7 Home Premium

Service Pack 1

Alienware M15x 64bit

DVD/CD-ROM Drives: 

ELBY CLONEDRIVE SCSI CdRom Device

FSVQFWN Z09M70XQVW SCSI CdRom Device

Optiarc DVD+-RW AD-7640S

STS 45UNSLA7KXE SCSI CdRom Device

Drive whirs and then stops, doesn't read or even recognize that a disc is in the drive. 

This has been a persistent issue for over a year, but I haven't had a need of a CD drive. I figure it's about time to fix it since I'll be going back to school.

 Fixes tried:

Microsoft FixIt
Updating drivers for each drive 

Any help would be greatly appreciated, thanks!

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2 Replies
Moderator
Moderator

Re: M15x CD drive not reading

This occurs when inserting any of the Dell branded CDs (Driver, Resource, etc) ? I need some information to investigate this. Send me the following via private message -
Email Address:
Name:
Shipping Address:
Phone Number:
Computer Service Tag number:

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Moderator
Moderator

Re: M15x CD drive not reading

The Dell warranty expired on 4/14/11. Call Dell Spare Parts 1-800-357-3355 and ask for part number TR555 (8X DVD+/-RW optical disc drive) for prices and availability. Or simply search the web for the part number.

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