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M17x-R2, grounding issue
My laptop does not move from its location, and all power connections are tight and not loose in any way. The metal case of the laptop shocks me every few days. Does anyone have an idea why this is happening?
malreid
90 Posts
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October 5th, 2011 21:00
en.community.dell.com/.../19894145.aspx
User wake-up design feature perhaps?
7Leagueboot
501 Posts
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October 8th, 2011 00:00
You are using a trainer?
fergulus
2 Posts
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October 8th, 2011 07:00
Trainer? I am pretty sure that Dell would be for having such a wake-up feature as electrocution without being able to turn it off! It really is strange, because my laptop does not move and therefore cannot have changed connection angles, etc, but a minute ago was shocking both my arms on the metal casing vigorously. There has to be a grounding problem somewhere, but I have tried both power supplies and different power outlets to the same end result. This has happened to me in numerous locations, so it cannot be blamed on my household power either.
89fordprobee
1.2K Posts
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October 8th, 2011 10:00
I had this issue with one place I lived in. Ended up being the house wiring itself (no grounds attached at outlets). So Dell was not at fault. I moved into a different place and all was good. I figured this out on my own being it was older house which originally prolly didn't have ground wire when built.
prudhvii7
5 Posts
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October 10th, 2011 06:00
it's due to its outer shell.there is no way to prevent this.it happens to me very often.
markshaheen
372 Posts
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October 10th, 2011 10:00
Yes it can be prevented. All two prong AC adapters should be plugged into a surge protector strip that uses three prongs and then plugged into a grounded three prong outlet.
jhalpinjr
52 Posts
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October 10th, 2011 11:00
The metal chassis in the computer is the ground plane for all of the components. You should not be getting shocked. However, there are quite few reasons for this to be happening. A difference in potential is all it takes. Verify if your outlet is grounded as Dell will ask (this can be done with a muilti-meter or, if not comfortable with that, a simple outlet tester you can get at lowes for $3- it lights up and tells you what the status of your outlets are.).
89fordprobee
1.2K Posts
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October 10th, 2011 11:00
see since this dosent happen when on battery or shouldnt it leads me to beleive the problem does infact fall with grounding issue on either the plugs in your home(maybe try another house to verify this if apartment.. a friends place thats not in same building) if it still does it then problem lies with the adapter grounding my acer laptop just pulled this off lastnight when i touched a screw on the power adapter ,funny part is its the same 193 watt Delta Adpter Dell uses just different ends on it , also since on average the voltage @ computer is usually 18 volts~ , I just varified actually with my buddy being a Electrician that if it actually is a grounding issue higher voltage/amps can possibly be present so you might wanna complain to dellienware!.
also on that note maybe this is reason for the M17X R3 being made of plastic instead of magnesium alloy? just a thought .
prudhvii7
5 Posts
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October 11th, 2011 00:00
i am having the same problem since a very long time,no use how much i tried it does not stop.mine just gives a minor electric shocks some times
toomuchjavaman
5 Posts
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October 11th, 2011 01:00
If the problem is as severe as you say it is, then all you need to do is sit on a rubber mat of some sort and keep shoes on with rubber soles ) You are completing a circuit otherwise )
jhalpinjr
52 Posts
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October 11th, 2011 04:00
See my post above, test the outlet and if it passes, then send the computer back for repair.
purplePumpkin
1 Message
1
April 29th, 2015 06:00
The rubber mat solution is the perfect one. Thanks. No more shock treatment