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June 11th, 2015 14:00

M18x, Fans not coming on to cool down laptop

the last windows update messed up my Alienware M18x Gaming Laptop bad enough that I needed to do a respawn.  Unfortunately, something didn't install properly or I needed a driver because my cooling fans are no longer coming on like they did. (I could plainly hear them before, but not now).  I went to the driver page for my laptop and downloaded this:

Intel Dynamic Platform & Thermal Framework Driver for Extreme CPUIntel Dynamic Platform & Thermal Framework Driver for Extreme CPU

Chipset_Driver_84KFN_WN_7.1.0.2104_A00.EXE | Update Package for Microsoft® Windows® (12 MB)
Chipset|
Release date 16 Sep 2014
|Last Updated 27 Nov 2014
| Recommended
But it cannot install the driver as the installer tells me that my computer does not have the hardware to run it:

[06/11/15 13:44:04] 
--- End of Vendor Software Log ---

 

[06/11/15 13:44:04] Vendor Software Return Code: 5
[06/11/15 13:44:04] logo.png
[06/11/15 13:44:04] Name of Exit Code: DEP_HARD_ERROR
[06/11/15 13:44:04] Exit Code set to: 4 (0x4)
[06/11/15 13:44:04] Result: FAILURE
[06/11/15 13:50:39] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Chipset_Driver_84KFN_WN_7.1.0.2104_A00.txt

 

I NEED my fans to run as I do a lot of texture rendering for my work.  I REALLY would like some help on getting my fans running again.

 

Thanks

Moderator

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2.7K Posts

June 12th, 2015 09:00

What are the system temperatures when the system is idle and under stress? 

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