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August 15th, 2014 19:00

My AW M14x charger won't work.

Ok. So I just replaced my battery in my laptop. When the charger is plugged into the wall the blue ring comes on like normal. When I plug the charger into my laptop, the blue ring turns off and doesn't charge. I unplug from both sides and plug it back into the wall the light comes on and turns off when i plug it into the laptop again. Can anyone help me?

Community Manager

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54.9K Posts

August 15th, 2014 21:00

This means that the battery is not recognized by the AC adapter. You must be using Dell validated batteries. Did you buy the replacement battery directly from Dell spare parts?

M14x-R1/R2 validated batteries and Dell part numbers =
8P6X6 SDI 8 Cell
T7YJR Simplo 8 Cell

If you remove the battery and power the M14x on with just the AC adapter, does it boot up successfully? If yes, the AC adapter is fine.

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