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September 25th, 2014 16:00

My alienware 17 doesn't charge!

 I get the same message every time i start my laptop. " The Ac adapter currently connected is not supported. System will continue on battery. Press any key to continue." Is there something wrong with the adapter, or is the computer it self? plz help!!

61 Posts

September 26th, 2014 12:00

I too have had this issue. I have tried going into the Bios and setting the adapter to a different setting, but that did not help. My only solution was to:

1.) Unplug the power cord from the wall, then the back of the laptop,

2.) Remove the battery and wait for 15 seconds. (I wait 30 seconds)

3.) Reinstall the battery.

4.) Plug the power cord into the back of the laptop.

5.) Plug the adapter into the wall.

6.)  Restart the laptop. After the system boots into Windows, you should see the battery charging symbol in the lower right corner of the window. If you place your mouse over this symbol, you should get a popup window that states "charging".

 

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