I cant get into the "my Downloads" system. I have tried, this is the first time I used it today. I tried several times and get a message that my system is being scanned.. and after over 1 hour each time, I give up.
I have a hard time following threads, busy with my mom who has a new diagnosis of cancer
2 I get a screen that seems like the introduction to the process
Welcome to My Dell Downloads where you can access software titles purchased with your computer.
Its easy to get started. Here's how:
It mentions steps
1-2-3 as listen below
Register to conveniently view the software titles purchased in one central location.
Instantly download software anywhere, anytime.
Re-install software or create backup discs for future use.
Then I have to click on a link that says CONTINUE
3 OK, so I click on that link
4 a screen comes up with Sign me into my dell account.
- so I do all that, all the correct data
5 then a registration screen for MY DELL DOWNLOADS comes up
- step 5 is broken down into 5 a and 5 b
5-A
I have to look at the user agreement
Check that I agree
Below that there is something about Registering Your System
5-B
** after I have clicked on AGREEING WITH USER AGREEMENT..
the same screen is there but they add a link
The link for REGISTERING YOUR SYTEM IS THERE.. so I click on that
6 Then I get a pop up from Microsoft internet security
saying “ a website wants to open content using this program on your computer”
- the program is listed as SYS PRO
- by DELL INC
7 I click on ALLOW
8 a screen pops up from the My Dell Downloads site
It looks like the same screen in step 5, instead of the link for REGISTERING your system that popped up after I clicked on * agreeing wish user agreement* there is a process with a “circle motion wheel” saying
Examining your computer please wait….
-So that’s it, I wait for hours, nothing happens
Does this help ?. Thanks Chris. Your are UNDERAPPRECIATED on this forum.
Basically I clicked on the link you provided for my previous question re how to get the driver, ( I had not heard of my downloads.. if you can believe that.. I just checked monthly by signing into my account and checking out drivers and the dates)
It has been a pain in the neck process to keep this computer updated...
If I can help further, you know my email address so just contact me\
I give you permission to sign into my account at Dell if this helps, I trust you
I logged into the site and can see the "My Download Locker". Walk me though what your doing when you go to the site. Do not put any usernames or passwords on this thread.
I have never seen anything like mydownloads locker or anything that helps regarding my specific system. I never heard of my downloads locker actually.
With the old XPS that was returned, this is what I did before it died
- I used the dell support center, I also logged on line to a dell site "check my system" or something like that... I also checked on line re driver updates.. and tried to keep track of what was new myself
Now with this Alienware computer ( sent as XPS died last may)... I tried the dell support centter but this is not help at all whatsoever re my systerm, I cant find the check my system site, I just check out the driver section once in a while when I can... ( harder to to recently with family illness)
Nutty Micce
40 Posts
0
January 15th, 2011 02:00
For some reason text didnt show up in the 1st post.
Should I uninstall audio drivers 1st before installing the new ones for my Aurora R2? Is the Thx needed?
Thanks!
DELL-Chris M
Community Manager
Community Manager
•
54.3K Posts
0
January 15th, 2011 17:00
If the download is from Dell you should not need to uninstall the older one.
Nutty Micce
40 Posts
0
January 15th, 2011 20:00
Thank you.
Seems to be working great. I do not see anything with Thx though.
klms
46 Posts
0
January 15th, 2011 20:00
where do you get this, thanks
DELL-Chris M
Community Manager
Community Manager
•
54.3K Posts
0
January 16th, 2011 14:00
Log into the My Dell Downloads and search for THX.
klms
46 Posts
0
January 16th, 2011 14:00
thanks again Chris, you are super helpful as always
I was not even aware of my downloads.. the link you gave. I will try it now
I was checking into drivers section to see if I could get anything in general and I was using the dell support center tool
There used to be a link that you could use to scan my system... from dell. is this still available, it was a great on line tool
klms
46 Posts
0
January 16th, 2011 15:00
I cant seem to get the mydowlnloads utility to work. its been examining my system for well over an hour. what to do
klms
46 Posts
0
January 16th, 2011 21:00
I cant get into the "my Downloads" system. I have tried, this is the first time I used it today. I tried several times and get a message that my system is being scanned.. and after over 1 hour each time, I give up.
I have a hard time following threads, busy with my mom who has a new diagnosis of cancer
Nutty Micce
40 Posts
0
January 16th, 2011 21:00
Thx is not listed on my downloads.
klms
46 Posts
0
January 16th, 2011 22:00
OK, thanks Chris
Will do this now and post
You have my email if you want to get in touch
best
Kim
klms
46 Posts
0
January 16th, 2011 22:00
1 I clicked on link that Chris posted
·
Posted by DELL-Chris M
on 01-16-2011 3:16 PM
o Re: New realtek audio driver (should I uninstall 1st?)
o
Log into the My Dell Downloads and search for THX.
2 I get a screen that seems like the introduction to the process
Welcome to My Dell Downloads
where you can access software titles
purchased with your computer.
Its easy to get started. Here's how:
It mentions steps
1-2-3 as listen below
Register to conveniently view the software titles purchased in one central location.
Instantly download software anywhere, anytime.
Re-install software or create backup discs for future use.
Then I have to click on a link that says CONTINUE
3 OK, so I click on that link
4 a screen comes up with Sign me into my dell account.
- so I do all that, all the correct data
5 then a registration screen for MY DELL DOWNLOADS comes up
- step 5 is broken down into 5 a and 5 b
5-A
I have to look at the user agreement
Check that I agree
Below that there is something about Registering Your System
5-B
** after I have clicked on AGREEING WITH USER AGREEMENT..
the same screen is there but they add a link
The link for REGISTERING YOUR SYTEM IS THERE.. so I click on that
6 Then I get a pop up from Microsoft internet security
saying “ a website wants to open content using this program on your computer”
- the program is listed as SYS PRO
- by DELL INC
7 I click on ALLOW
8 a screen pops up from the My Dell Downloads site
It looks like the same screen in step 5, instead of the link for REGISTERING your system that popped up after I clicked on * agreeing wish user agreement* there is a process with a “circle motion wheel” saying
Examining your computer please wait….
- So that’s it, I wait for hours, nothing happens
Does this help ?. Thanks Chris. Your are UNDERAPPRECIATED on this forum.
Thanks for all that you do
Best Regards
Kim
klms
46 Posts
0
January 16th, 2011 22:00
I hope this helps Chris
Basically I clicked on the link you provided for my previous question re how to get the driver, ( I had not heard of my downloads.. if you can believe that.. I just checked monthly by signing into my account and checking out drivers and the dates)
It has been a pain in the neck process to keep this computer updated...
If I can help further, you know my email address so just contact me\
I give you permission to sign into my account at Dell if this helps, I trust you
Happy New year !
thanks
Kim L.
DELL-Chris M
Community Manager
Community Manager
•
54.3K Posts
0
January 16th, 2011 22:00
I logged into the site and can see the "My Download Locker". Walk me though what your doing when you go to the site. Do not put any usernames or passwords on this thread.
Nutty Micce
40 Posts
0
January 16th, 2011 22:00
Hi
Don't Alienware computers come with Thx studio software? Download notes mention Thx. Thanks.
klms
46 Posts
0
January 17th, 2011 00:00
FYI
I usually log into dell.ca
I have never seen anything like mydownloads locker or anything that helps regarding my specific system. I never heard of my downloads locker actually.
With the old XPS that was returned, this is what I did before it died
- I used the dell support center, I also logged on line to a dell site "check my system" or something like that... I also checked on line re driver updates.. and tried to keep track of what was new myself
Now with this Alienware computer ( sent as XPS died last may)... I tried the dell support centter but this is not help at all whatsoever re my systerm, I cant find the check my system site, I just check out the driver section once in a while when I can... ( harder to to recently with family illness)
nothing automated seems available...
best regards
Kim L.