Received your system?

Production is being backed up. There was a huge number of orders over the weekend, so don't be feeling neglected.

As for me, order #1, 1/24

2/12 cancelled

2/12 reordered

3/9 EDD

Update!   I am not dealing with this anymore. I cancelled my order and I just purchased an Origin Genesis PC. EDD Monday! YAY!   PLUS! Made in the USA and US Support! YAY!       No shotty Chinese manufacturing or awful India Support.    Lisa G - Thanks so much for all your help!    Good luck to all!   M-----------

I had checked them out too, along with VM, and found them to be considerably more expensive.  Did you make any concessions to keep price in line with the AW system?

Chill, SpewHole.

I ordered 1/24, 2/12 reordered and I should hopefully get it by 3/9.

What are your specs? The Media Card Reader, the chassis, and the video card are on delay. So, just chill. They can't get an estimate of how many of one part they need, the number of sales jumps around.

Get your order expedited.

Or, since you are so angry at Dell because you wrote a whole essay and a half, cancel and make your own.

Just my 2 cents.

Well, don't get discouraged early on. Not all machines are being delayed. I do believe those who are getting delayed repeatedly should have their patience compensated some how. You guys should all contact Lisa G since she seems to be the one who can get some balls rolling for you guys.

My unit will arrive Friday - 4 days (2 business days) earlier than the original EDD. Apparently the EDD is hit or miss depending on which parts you've selected. I thought for sure because everyone else was being delayed that I would be too, but that's apparently not the case.

Since this is a public link, I see no problems in sharing it:

http://support.dell.com/support/order/details.aspx?&l=EN&c=US&cs=29&validate=108755387&order_number=150070832

It shows my specs, my original order date, and even tracking number, but no personal information without logging in. (As me I hope? :))

I'm just sharing this information for those who are on the edge about ordering an Alienware. There are those who are saying stay clear, you'll get a delay - but this is proof that it's not exactly the case. Just choose your parts wisely - notice the 'This part may delay your order.' messages during the ordering process, and watch the estimated delivery dates then.

You can call 800-254-3692 - Dell's automated status system - to a little more information about your order, though it's not much more helpful than the order status page you view online.

Lucky for me I didn't have to call any of the sales reps from India. I totally hate that - there are other companies I avoid calling customer support because I have difficulties communicating with the reps. I didn't have to contact Lisa G directly either, though that would have been my first choice if I had any issues at all.

Good luck everyone. I'll post again after I get my machine Friday and let you know how things go.

Yeow...that's cold.  On your projected delivery day they didn't notify you it would be delayed.  I'll be giving them a buzz shortly as I have already performed some recon on Falcon NW and Velocity and will order immediately from them if I'm hearing 'delay.'

Although I, too, have been impacted by continuing delays without a consistent explanation, the tone of some of the latest posts has moved me to put in my 2. For one of the last posters who, to me, crossed the line from irritated/whining to mean spirited, and for others who have written in a similar vein, I have a few things to share.

First, I ordered my Aurora 1/16 during a whopper of a sale. It's "on Fed Ex vehicle for delivery" as we speak. I was delayed 3X with no explanation and yes I was very irritated. (Thanks to Lisa G, I,m getting it about 5-7 days earlier than I was told).

I have been in Fortune 500 consumer products companies for 30 years and know how difficult it is to order parts for anticipated volume. Many companies use Just In Time parts delivery to lower inventory costs. But when you order these, you look backwards to get an understanding of how previous sales affected demand. In this case, Dell appears to have missed their projections big time. As well, Dell buys from the same parts makers as every other builder -- nVidia, Radeon, Seagate, Intel, etc. So if demand shoots up in general it doubly impacts Dell.

Also, a lot of folks seem to be taking this personally. I know it's hard not to when you talk to CS and they have little to offer, but Dell doesn't know you. You are one customer order number among thousands. While my corporate experience tends to let me forgive the business reasons why many of us have endured many delays and unexplained cancellations, I cannot excuse the way Dell has handled this situation from a CS and overall customer reputation standpoint. Lisa G. has said plainly that Dell is aware of their shortcomings and will endeavor to fix them.

So where am I going with all this self-righteousness? It's this: This forum has moved from a place where people could compare notes and try to figure out remedies, to a place where some people believe they have the right to excoriate Dell, many times for things beyond their control. HP, ASUS and others all have to deal with similar issues. The only place Dell has really fallen way short is in it's information sharing and managing customers' expectations.

Could we please try to return to being helpful to one another and end the brinkmanship?

Thanks.

No doubt.  Looks good to me.

Ordered: 2-10-2010

System:  Inspiron 1545 w/ Office 2007 Installed.

Original Date:  3-2-2010

Actual Date:  2-23-2010

Just got the email my order has shipped.

Original order date 2.15.2010

Original EDD 3.09.2010

New EDD: 2.25.2010

specs below.

Yeow...that's cold.  On your projected delivery day they didn't notify you it would be delayed.  I'll be giving them a buzz shortly as I have already performed some recon on Falcon NW and Velocity and will order immediately from them if I'm hearing 'delay.'

Got a hold of a CSR who emailed me his contact info and said he'll give me an update call on Friday.....says there is no backorder on my parts.  I won't list everything here but it's an Area 51 with a GTX 285, 1KW power supply, 6 GB of 1067 memory, i7/920/2.66 processor, 24X CD/DVD burner, SB Titanium, 640 GB HD (7200 RPM).  EDD 3/9.  Anyway, we had a good conversation....I'm sure the CSRs catch heck all the time.  I found out you can cancel all the way up to final production.  Just wanted to let him know that I intend to use that option if needed.

Congrats on the shipped pc. It is a great system.