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December 10th, 2009 12:00

Received your system?

Due to the amount of delays AW is having, I thought it would be a good idea to kind of track the build progress of these systems, or at least have a guess.

Please post your order date, system type (just the model), and your shipping date.

Thank you!

406 Posts

March 2nd, 2010 08:00

System Type: Area 51  Order Date: 2/17/2010  Shipped Date: 2/23/2010  Estimated Delivery Date: 3/2/2010  FedEx Estimated Delivery Date: 3/2/2010 by 4:30 PM.

Should be here today.
 

 

49 Posts

March 2nd, 2010 08:00

Thanks for the note Greenwit. I believe the real problem I have is with the personnel manning the phone bank at Customer Service. I ask a specific question but can never get a specific reply. I didn't even realize Dell had a problem until I started reading the forum yesterday at their web site. If anything, their web site should warn people up front before someone orders a system.

I understand. I called them yesterday to get a status on my rig that was due to be shipped tomorrow.  They could tell me nothing.  And based on all I've read here I didn't want to risk waiting another month for it to be shipped when I could get something for the same price next week.  And be able to get someone on the horn to tell me the progress of the build.  So I took my own advice and canceled.  It can be frustrating at times and the Dell reps on the board have been great working with frustrated customers.

13 Posts

March 2nd, 2010 09:00

I feel like I am really falling behind everyone else.  Original order date of 1/27/10 and not shipped yet after 3 delays.  4th delay if not here Thursday.  I have been checking the specs of everybody who has been getting theirs shipped even when ordered after mine, and each one had some component mine has.  CPU, HDD, Video, etc.  It's hard to believe mine is due to parts shortage so I don't know what is up.

58 Posts

March 2nd, 2010 14:00

Did you have the media card reader or the 240?

13 Posts

March 2nd, 2010 14:00

Neither, but I think it may be the TV tuner

30 Posts

March 2nd, 2010 16:00

Yah i just got today.  it is great.  the lights flicker different colors every now and then, even when you turn it off on the sides.  i got this to play empire total war and steam is being a son of a xxxxx.  it plays everything else great. 

ordered 1/5

got it 2/3

920, 5870, media card reader, etc

58 Posts

March 2nd, 2010 16:00

So you got it 3/2, not 2/3 I assume?

2 months, probably because of the media card reader.  I hear they're embossed in gold leaf.  :)

63 Posts

March 2nd, 2010 19:00

Edit all your posts here and remove the check next to 'email me replies to this post.'   I had the same issue.

I have tried.  I cannot get rid of it.  I am not alone either: 

http://en.community.dell.com/forums/t/19245433.aspx

Edit: trying to remove email subscription ...

 

March 2nd, 2010 20:00

I only had to be delayed once to cancel my order, with the money I got back I purchased a custom made computer with the same specs as the alienware I wish I would have read all the forum posts first before I ordered I would not have had the aggravation of dell customer service or the wait anxiety that really sucks

49 Posts

March 2nd, 2010 20:00

Yikes....that worked for me.  Mods need to step in and help 'cause it does pile into your message box.  Like the snow we've had this winter.

Edit all your posts here and remove the check next to 'email me replies to this post.'   I had the same issue.

 

I have tried.  I cannot get rid of it.  I am not alone either: 

 

http://en.community.dell.com/forums/t/19245433.aspx

 

 

 

8 Posts

March 3rd, 2010 11:00

Lucky Me.....I am now on my FIFTH delay.  Ordered 1/14/10   with a new EDD of 3/11/10  

March 3rd, 2010 11:00

Well I got my Aurora yesterday and got it set up.  I'm  happy to say that so far I'm not having any of the problems with it that others with similar builds to me are having.  It's one screaming fast machine (they forgot to OC it, but so far I can't see why I even need to).  I have no weird fan noises, no problems with my ATI 5770 graphics cards, and no memory reporting problems. 

To all of you waiting, I know it really bites that they are being so slow getting you your systems...but when you get it you will love it.  Keep your chin up and keep on top of Dell....let them know you aren't happy.

 

 

11 Posts

March 3rd, 2010 11:00

I want to cancel my order as well but I cant stand to look at any of the other custom built systems cases.

My system doesnt have any of the parts that some people said will delay a system.

Ordered: 2/10/2010

Delayed: 2/24/ to 3/10/2010

Heres my info

Quantity Item Number Description Unit Price
1 224-6493 Alienware Aurora Desktop $1628.00
1 317-1885 Intel Core i7 920 (2.66GHz, 8MB Cache) $0.00
1 317-1890 3GB Triple Channel 1067Mhz DDR3 $0.00
1 330-6078 Alienware TactX Keyboard, US $0.00
1 320-7810 No Monitor $0.00
1 320-8371 Single ATI Radeon HD 5870, 1GB GDDR5 $0.00
1 341-0467 500GB - SATA-II 3Gb/s 7200RPM, 16MB Cache HDD $0.00
1 313-8333 Lunar Shadow, Alienware Aurora Chassis, 875W PSU $0.00
1 421-2064 Genuine Windows 7 Home Premium, 64bit, English $0.00
1 420-9691 DataSafe Local BackUp 2.0 Basic $0.00
1 420-6436 PC-Restore, Dim/Insp $0.00
1 317-2818 Accessory Kit, Aurora, Eng $0.00
1 330-4769 Dell Resource DVD with Application Backup $0.00
1 330-6082 Alienware Optical Mouse, MG100 $0.00
1 313-8750 AlienFX Color, Quasar Blue $0.00
1 410-1867 ADOBE READER 9.0 MULTI- LANGUAGE $0.00
1 313-8339 Single Drive: 24X CD/DVD burner (DVD+/-RW) w/double layer write capability $0.00
1 421-0975 NERO 9, ANW $0.00
1 421-0974 CYBERLINK PDVD 8.0 ANW $0.00
1 330-6352 Automatic Updates: Off $0.00
1 421-1426 Alienhead Chrome Blue $0.00
1 906-5260 Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year $0.00
1 905-6137 Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year $0.00
1 906-6980 In-home Service after Remote Diagnosis, Initial Year $0.00
1 988-7347 No Warranty beyond 1 year $0.00
1 990-8029 1 Year Limited Warranty and Next Business Day,Desktop $.00
1 421-1721 Soft Contracts,Banktec Care,Alienware $0.00
1 330-0172 S and P Drop-in-Box Marcom forDHS Desktops $0.00
1 421-1443 Steam and Portal Factory Installed $.00
1 421-1435 Alienhead Chrome Blue $.00
1 317-1904 Alienware High-Performance Liquid Cooling $.00

11 Posts

March 3rd, 2010 11:00

The worst part about the 1 month so far its taking to build the PC is that I already sent my little brother my old pc. So now here I am, self employed Graphic Designer with no PC to work on...go me... :(

March 3rd, 2010 11:00

Lucky Me.....I am now on my FIFTH delay.  Ordered 1/14/10   with a new EDD of 3/11/10  

 

Oh no my friend...my EDD is 3/11/10. All kidding aside, if they can't make the new date I too will cancel and order from a local company here in Atlanta.

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