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SATA drive removed. Hard Drive missing
I have an Alienware 15. Since May of this year, my HDD (with 1 terabyte) kept disappearing and reappearing every restart. When it disappears, it's not shown on disk management (only my local disk C: is showing). When I check in the BIOS it clearly says that it's there and exists. Today, my HDD never reappears on the OS even when I restart, but it's still in the BIOS. I'm pretty sure this is a software issue and not a hardware issue. I have looked all over the internet and found people with the same problem, but no one has seem to have a solution. I'm considering sending this computer back to Dell, but I want to make sure if there are any solutions before I do so. Please help, Thanks.
Alienware-Eimy
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November 18th, 2016 12:00
Hi,
Send me a private message with the service tag, so I can assist you further.
Metokur
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November 19th, 2016 11:00
I have also reset my computer. Still nothing.
Alienware-Eimy
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November 22nd, 2016 10:00
Enter the Bios (F2) and disable secure boot. You can also reset the HDD (since this could be the HDD cable). If the issue persists let me know!
Metokur
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November 22nd, 2016 20:00
Hello,
I tried that, but my HDD is still not showing up.
Alienware-Eimy
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November 24th, 2016 22:00
Send me a private message with the service tag.