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61667

August 26th, 2015 13:00

Unable to Install 765M NVidia drivers on M17xR4

Hi all

I've  purchased a new Nvidia 765M to replace my 675M as it was causing my Alienware to bluescreen when playing games.

I've installed the new card, applied compound and new pads.  The BIOS has detected the discrete card in the BIOS as Nvidia Graphics. I've  uninstall the drivers in Windows and re-installed the latest drivers for Windows 10 X64 from the Nividia site.

Unfortunately, I get the message 'The graphics driver could not find compatible  graphics hardware'. I've just got the device Microsoft Basic  Display Adapter' listed in the BIOS.

I've ran Furmark and it detects a 765m graphics card.  Obviously I can't run any tests due to lack of drivers.

Config:

Windows 10 x64

EFI booting with Secure boot turned on

Device ID in BIOS is:

PCI\VEN_10DE&DEV_11E1&SUBSYS_05801028&REV_A1\4&13F92896&0&0008

Any help much appreciated!

Thanks

Paul

68 Posts

January 31st, 2016 12:00

I was able to solve this by following this guide:

https://forums.geforce.com/default/topic/912887/geforce-mobile-gpus/nvidia-gpu-not-detected-solved-/

Now my laptop will detect the Nvidia GPU in all my 3D apps and games!

7 Technologist

 • 

4.4K Posts

August 26th, 2015 16:00

Hello, 

Unfortunately, according to the policy document, the M17x series will not be supported on Windows 10. Some users have successfully installed Windows 10 on these non-supported systems. But they did all the driver investigation (example = installing 7/8/8.1 drivers) to force it to work. Dell does not have the resources to do this on non-supported systems. 

68 Posts

January 30th, 2016 16:00

What a half-@ss reply.

We pay $2-3k+ for a laptop that becomes obsolete because of a 1 version update of the OS (from Windows 8.1 to Windows 10)???

Why are we paying so much for the Alienware brand if it can't even stay up to date past the current OS that was sold with it?

4 Posts

February 1st, 2016 11:00

Hi

I worked this out for myself several months ago :) A much easier solution instead of modding the drivers yourself is to download some pre-moded drivers from www.laptopvideo2go.com/drivers

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