Start a Conversation

Unsolved

This post is more than 5 years old

P

16042

March 27th, 2016 15:00

Will Dell cover battery for my warranty?

When my alienware 15 r2 was running it suddenly shut down, when i turned it back on it said "Your battery has experianced a permanant failure". I restarted my computer and went to BIOS and under Battery Health it said the same thing. I believe that the only solution is to get the battery replaced, and i want to know if dell is going to replace the battery as im still under warranty. Also, what are the causes of permanant battery failure? I don't see the battery under my laptop so i'd have to open the laptop to get to the battery.

7 Technologist

 • 

4.4K Posts

March 29th, 2016 15:00

Hi,

Dell's standard battery warranty is one year. For more information, please view the Dell Laptop Battery FAQ from the Dell support site. 

No Events found!

Top