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Will Dell cover battery for my warranty?
When my alienware 15 r2 was running it suddenly shut down, when i turned it back on it said "Your battery has experianced a permanant failure". I restarted my computer and went to BIOS and under Battery Health it said the same thing. I believe that the only solution is to get the battery replaced, and i want to know if dell is going to replace the battery as im still under warranty. Also, what are the causes of permanant battery failure? I don't see the battery under my laptop so i'd have to open the laptop to get to the battery.
Alienware - Rodrigo
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7 Technologist
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March 29th, 2016 15:00
Hi,
Dell's standard battery warranty is one year. For more information, please view the Dell Laptop Battery FAQ from the Dell support site.