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Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio
I have a brand new top of the line alienware 15 inch windows 8 cpu
and upgraded to windows 10 64bit
my headphone jack was not working
so I uninstalled the realtek Sound Blaster Recon3Di
and then tried to reinstall
now neither the speakers and jacks for headphones don't work at all
says no audio output device can be located
what should I download?
does it need to be saved somewhere specifically?
when I fix the speaker problem, will that repair the headphone jack issue too?
Thank you!
JW0914
105 Posts
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November 22nd, 2015 18:00
I should have specified system critical drivers, as those are the ones I was referring to (i.e. RST, Video, Audio, touchpad, networking, etc.)
There are Windows 7/8 drivers that will work fine on Windows 10, however most don't, and whereas I may have the knowledge on how to do in depth troubleshooting on my systems, most users don't (or don't have the time). I don't believe it's okay for me, strictly my own personal opinion about myself, to tell another user to do something that I wouldn't do myself.
I also look at it as simply a matter of convenience... it's better to clean install an OS, install all drivers in the proper order, update windows, install all software, and then take a WIM of the system as a base to build upon. This ensures you know 100% nothing installed is of issue and should you have issues in the future, you can backup a few files, apply the WIM, copy the backup files back, and be on your merry way. Users could also choose to create a custom refresh image instead.
Alienware - Rodrigo
7 Technologist
7 Technologist
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4.4K Posts
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November 24th, 2015 07:00
Hi,
Try uninstalling the Sound Blaster driver from Device Manager again (including the software) and then on the Action setting, click scan for hardware changes. It may install the generic audio driver, test the audio after this to confirm if it works.
henrygoodelman
20 Posts
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December 14th, 2015 20:00
so does that mean even after a clean install my audio is still gone?
this has been over one month of trying/installing/uninstalling
i really dont want to spend the 1 full day moving all files and reinstalling and then moving files back
henrygoodelman
20 Posts
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December 14th, 2015 20:00
when i uninstall the sound blaster from device manager and click search for hardware changes, high definition audio device appears, and then changes back to sound blaster after a few seconds. the process does not work.
when i delete sound blaster from programs and features and uninstall from program manager at same time, then, under other devices on the device manager, 'audio device on high definition audio bus' quickly appears and the disappears before changing back to sound blaster after a few seconds yet again
JW0914
105 Posts
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December 15th, 2015 06:00
If it's immediately recognizing it again as sound blaster, it's probably because you're not ticking the box to delete the driver software.
If you are ticking the box to delete the driver software, you'll need to track down the oemxx.inf for the sound blaster drivers.
henrygoodelman
20 Posts
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December 18th, 2015 06:00
do any of these links explain how to find and delete that oemxx.inf?
I couldn't find it in a C:// search, so I'm unsure where to look -
In the folder, C:\Windows\System32\DriverStore\FileRepository - what subfolder would it be listed under?
social.msdn.microsoft.com/.../how-can-i-find-the-oemxxinf-for-my-device-under-cwindowsinf-folder
msdn.microsoft.com/.../ff542439%28v=vs.85%29.aspx;MSPPError=-2147217396
forums.creative.com/showthread.php
JW0914
105 Posts
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December 18th, 2015 07:00
infs can be found in C:\Windows\INF. To find the specific oemxx.inf, open up device manager, find the component and open up it's properties. Go to Details - Inf Name
As to C:\Windows\System32\DriverStore\FileRepository, in order to find the original name of the inf, you must look in the original installation files for that driver. If the driver install is packaged in an .exe file, you'll need to run the .exe until the Setup window shows, navigate to C:\Users\\AppData\Local\Temp, view by date, and open up the newest folder(s) until you find the extracted install files.
henrygoodelman
20 Posts
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December 20th, 2015 00:00
so is this the file i want to delete? oem2?
should i delete any other similar files in that folder too? the pnf as well, or no?
if so, even after deleting it, i will need to also do the file repository process?
what is it that i will want to delete there? all of the driver folders?
JW0914
105 Posts
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December 20th, 2015 07:00
The file you have highlighted in a PNF file, not INF. The INF is the file directly above it, however you have file extensions turned off so you're not able to see the inf extension. You would also remove the accompanying PNF (Precompiled Setup Information, created by Windows for the efficient processing of INF installs.
As I mentioned previously, to determine what driver folder you need to delete in the file repository, you must first re-download the driver setup program, and determine the correct name for the driver's folder you want to delete in the file repository. You'll see each folder has the driver name as the first part of the folder name. For example:
JW0914
105 Posts
0
December 20th, 2015 07:00
Prior to deleting infs, you should attempt to remove the drivers via device manager first, ensuring you tick the box to remove installation files when you select uninstall. Doing this should ensure the inf's and accompanying folder are deleted.
The fact that sound blaster was auto re-installing is indicative of not performing that step.
henrygoodelman
20 Posts
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December 20th, 2015 08:00
- just redownloaed the driver - it's called: Audio_Driver_73XDP_WN64_1.1.3_A01 (4).EXE
- when installing the .exe file, the local/temp folder updated with 2 new folders
Folder 1: {1416BC8D-2CBA-4CCC-9B4B-DB93566A70D8}
- contains a subfolder with plethora of creative soundblaster instillation items
Folder 2: a subfolder with 1 file - CTDeInst.dll
Which do I delete? Both?
Do I delete these from file repository after or before deleting the INF and PNF files after uninstalling the drivers again?
- when it sets up the download folder path, it selected C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\
- here is the log from installation:
[12/20/15 10:28:51] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\AU629A~1.3_A\miniunz.exe
[12/20/15 10:28:51] Extraction-arguments: -x C:\Users\GOODEL~1\DOWNLO~1\AU6544~1.EXE -o -d C:\PROGRA~3\dell\drivers\AU629A~1.3_A
[12/20/15 10:28:56] Extraction-GetExitCode: 0
[12/20/15 10:28:56] Identified Behavior : attended
[12/20/15 10:28:56] Temporary payload log file name: C:\ProgramData\dell\drivers\Audio_Driver_73XDP_WN64_1.1.3_A01 (4)\DUP9751.tmp
[12/20/15 10:28:56] Translated Command Line : SETUP.EXE /s /v" LOGFILE=\"C:\ProgramData\dell\drivers\Audio_Driver_73XDP_WN64_1.1.3_A01 (4)\DUP9751.tmp\""
[12/20/15 10:28:56] Path : C:\ProgramData\dell\drivers\Audio_Driver_73XDP_WN64_1.1.3_A01 (4)
[12/20/15 10:28:56] Identified Behavior : attended
[12/20/15 10:37:10] Append Vendor Software Log: C:\ProgramData\dell\drivers\Audio_Driver_73XDP_WN64_1.1.3_A01 (4)\DUP9751.tmp
[12/20/15 10:37:10]
--- Start of Vendor Software Log ---
[12/20/15 10:37:10] ASCII payload log file detected.
[12/20/15 10:37:10] Date and time executed : 12/20/2015 10:29:05
henrygoodelman
20 Posts
0
December 22nd, 2015 07:00
- when installing the .exe file, the local/temp folder updated with 2 new folders
Folder 1: {1416BC8D-2CBA-4CCC-9B4B-DB93566A70D8}
- contains a subfolder with plethora of creative soundblaster instillation items
Folder 2: a subfolder with 1 file - CTDeInst.dll
Which do I delete? Both?
Do I delete these from file repository after or before deleting the INF and PNF files after uninstalling the drivers again?
JW0914
105 Posts
0
December 22nd, 2015 08:00
I'm unable to tell from your posts...
The first folder will contain INFs, as these are the driver install files. You will need to match the INF names in that folder to the inf name on the file repository folder... however, ticking the box to uninstall the install files when you uninstall via device manager should delete the INFs, as that's the purpose of that box.
henrygoodelman
20 Posts
0
January 4th, 2016 21:00
I uninstalled repeatedly. it kept coming back in device manager. sometimes changing and appearing in name from audio to sound blaster, sometimes not.
i proceeded, deleted and uninstalled from programs and features.
i then deleted oem2 inf and pnf files.
could not locate anything in file repository. might it have gotten deleted by my other actions? the folder i located/identified initially is no longer present.
is that a step, or is there another step, i should take next before reinstalling driver?
JW0914
105 Posts
0
January 5th, 2016 05:00
I think you're good to go then, however just an FYI for future reference:
If you utilize Device Manager to uninstall a driver, the box that pops up to confirm the uninstall will have a tick box at the very bottom that says something to the effect of "delete source files", and you will want to check this if you want to completely eliminate that driver from the PC.
That tick box deletes the correct INFs from the INF and Repository folders.
**Before you go forward, have you rebooted, after removing the INFs and uninstalling from Programs and Features, to verify it's no longer showing in Device Manager?**