Yes, the problem is only occurring on this computer. The BIOS is up to date. I have also updated all the wireless drivers that are listed on the Dell page that you provided. After i entered my service tag and could see the available downloads however, under the wireless tab, the driver that is giving me the issues was not listed.
I ran the hardware test through Support Assist only on the wireless driver and it turned out not successful. (See pictures below)
I followed your instruction and just tested it again and same problem. For a second it seemed to be working as the download shot up to 11MB/s but it only lasted for a 15 seconds until it began decreasing and I lost connection.
M-Gavo13
20 Posts
0
May 9th, 2016 20:00
Yes, the problem is only occurring on this computer. The BIOS is up to date. I have also updated all the wireless drivers that are listed on the Dell page that you provided. After i entered my service tag and could see the available downloads however, under the wireless tab, the driver that is giving me the issues was not listed.
I ran the hardware test through Support Assist only on the wireless driver and it turned out not successful. (See pictures below)
What does this mean?
M-Gavo13
20 Posts
0
May 10th, 2016 13:00
I followed your instruction and just tested it again and same problem. For a second it seemed to be working as the download shot up to 11MB/s but it only lasted for a 15 seconds until it began decreasing and I lost connection.
M-Gavo13
20 Posts
0
May 14th, 2016 14:00
Doing all this over again following your instructions worked. Thank you so much!