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Would you recommend Alienware to a friend?
I have a new M17....Yay me! I was so excited.
I have been on a tech support call no less than 7 times (not joke). They fix one thing and then another thing breaks.
They have 2 guys coming out to visit me, I have to give them that! Replacing motherboard and video card. They have already replaced the power supply.
I also think there is a short in the screen. Maybe the video care replacement will fill that (doubt it). Not in the mood to call for that right now.
Heck, if this was a car, I would be standing on the side of the road more than driving.
I know sometimes you just get a lemon, but dang, why me? I cannot recommend this brand to anyone.
*This note posted by my much older/reliable Gateway.
Cenobitez
348 Posts
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January 18th, 2012 19:00
Origin's oversea's support is shocking!
If the system is faulty they want ME to pay for the shipping from the UK to them in the US and for me to pay for them to send it back via UPS/FedEx or DHL, have you any idea how much that would cost ?
Origin is not viable outside of the US.
JesseLuke
22 Posts
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January 23rd, 2012 17:00
Another trip by a tech. They scheduled another trip while there.
Dave9
322 Posts
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January 23rd, 2012 18:00
No
JesseLuke
22 Posts
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January 24th, 2012 14:00
Tech came out. Replaced the wrong thing. Dork.
JesseLuke
22 Posts
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January 24th, 2012 14:00
Brevity is underrated.
JesseLuke
22 Posts
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January 25th, 2012 16:00
Heck. I have lost count. 4? 5 trips? Still honked up. Jesus.
JesseLuke
22 Posts
1
January 25th, 2012 16:00
Since I have the accidental damage protection, I am thinking about setting it on fire and then putting it out in my bathtub.
Cenobitez
348 Posts
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January 25th, 2012 17:00
They key word is Accidental ;)
JesseLuke
22 Posts
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January 25th, 2012 18:00
Dang.