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X51 Won't Turn on anymore.
I left for running errands last week, after checking my email and doing morning internet surfing with no problems. When I returned later that evening, the PC will not turn on. It is was purchased april 2012. I have had no issues with it until this. I checked the online troubleshooting, and searched for similar issues. I tried what was suggested and it still will not turn on. I am stumped on where and if the pc is damaged, broken, or dead.
To make matter worse when I attempted to order a new psu, or get parts prices I am told by dell that there are not parts available to purchase, and they refuse to connect me to tech support because my warranty was expired.
Clarifications.
The PC was working normally before this, and no error messages or indications of failing components.
The pc shows no indication of power. No fans turning, no HDD spin up, no post.
The PSU / Power cord brick still illuminates on the end when plugged into an outlet.
I have removed every component looking for damage and replaced everything properly with no change.
I have tried power cycling, or static discharge by holding down the power button for 30 seconds and then attempting to power on to no effect.
Dell-Rajesh R
3.3K Posts
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August 17th, 2013 22:00
Hi doodthedad,
Refer the following links for more troubleshooting steps to isolate/resolve the issue:
http://dell.to/1bIi1YF
http://dell.to/1agmy6t
Awaiting your response!
shibbyhighguy
28 Posts
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August 18th, 2013 09:00
btw, i had that same issue with it not turning on... im pretty sure its your motherbaord... i even drained the battery etc all that jazz.... but even if u get another motherboard... its ganna fail to... im not hating on the system cause I love it, but I cant seem to keep it working longer than 2 wks
shibbyhighguy
28 Posts
0
August 18th, 2013 09:00
this system is really bad, i had a tech come install EVERYTHING NEW in it to fix it..... and guess what, now its broken again... im very frustrated...
doodthedad
2 Posts
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August 18th, 2013 09:00
As I stated in my original question. I already used the FAQs and tried those actions. They didn't help anything.
Dell-Rajesh R
3.3K Posts
0
August 20th, 2013 10:00
Hi doodthedad,
If the computer has active warranty I shall go ahead and arrange for a service to replace the part.
Check warranty status: http://dell.to/10pMa86
Kindly private message me the service tag of the computer. To private message the service tag click my User name and click Start conversation.
Awaiting your response!