martinbt
1 Nickel

X51 cant reboot after bios update

Hi I recently made an update of my bios when suddently my computer frozen for hours so I decide to restart it but my pc cant turn on anymore...the only thing it does is opening for 2 seconds with the fan spining and shutdown and keep doing it till I shut it down. I ve been playing the the jumper set them to pin 2-3 both of them for several seconds and put them back on pin 1-2 nothing happen..I also try to empty my Bios battery by unplugging it for hours nothing happen.. any advice ? My Alienware is out Of warranty since last month  and im having problem with my hardrive that I had to change and now its my MB...

0 Kudos
10 Replies
Missouri Tiger
1 Nickel

RE: X51 cant reboot after bios update

Does anyone ever answer on here.  I can't help you but I thought I would say hi and I hope you get an answer because I might be able to use it too.  Kinda lame for me so far....

0 Kudos
martinbt
1 Nickel

RE: X51 cant reboot after bios update

Yeah I got a feeling I have to buy a new MB I dont understand why reseat my cmos by switching jumper and unplug batterie Bios dosent work... its been 2 days I ve been reading many forums to fix A bricked Bios..everyone say to do the jumper trick or bios reset but none seem to work please Dell send us a tech support!!

0 Kudos
Alienware-Naomi
4 Germanium

RE: X51 cant reboot after bios update

Hi!

You're right about the Motherboard problem. I recommend you send an email to alienwarehelp@dell.com and ask for information about the replacement. Make sure you include your Service Tag and contact information on the email.

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
martinbt
1 Nickel

RE: X51 cant reboot after bios update

When I send an email to alienwarehelp@dell.com it send me back a failure saying the domain dosent exist..

0 Kudos
Alienware-Naomi
4 Germanium

RE: X51 cant reboot after bios update

You can also call our Technical Support department at 1-866-287-6727.

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
martinbt
1 Nickel

RE: X51 cant reboot after bios update

After running everywhere on the web for find what motherboard EXATCLY I have in my pc I found different info some says I have a R1 other said I have a h61...I ve been calling Dell support for the past 3 days and I had the worst service so far from a big company like yours The Worst..people who awnsered me could find my motherboard saying its discontinued (Im pretty suprise for a pc thats 1 year old) other said it will take few months before I can have it etc...well seriously I cant belive how i feel rob by Dell their not even trying to find a way to help my cause so that mean I have to buy a new PC because you guys cant have the precise Info of my card or How can I buy a new one causr the support team dosent know how I can get one good job!

0 Kudos
Alienware-Naomi
4 Germanium

RE: X51 cant reboot after bios update

You're model should be the X51 R1, the motherboard part# is:

  • 9K60C     MB Svc Kit  (Windows 8 HOME)
  • GHXK7    MB Svc Kit  (Windows 8 PRO)
  • WPT2G    MB Svc Kit (Windows 7)

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
beckisue
1 Copper

RE: X51 cant reboot after bios update

My win 8.1 64 bit alienware X51 motherboard just crashed now it beeps one time. No warranty. Calling Dell for help is useless. They told me that they do not carry my 9k60c motherboard. Before they would send a tech out in my area I would have to by my own motherboard. Try finding this motherboard! I searched and searched. Finally found a company that has it but it is cash on delivery. Think I will refuse it when it comes and see if I can find as compatible motherboard. I would try it myself but I am not computer literate .I might be able to switch out graphic care, but motherboard?  Can anyone help?  Seems the only help Dell gives is providing forums. I am very disappointed with the service I receive through Dell. Have you ever tried to call Alienware tech support? All they do is read off the troubleshooting list, the same one you have access to online. I have already Read the troubleshooting pages and googled my problems by the time I call Dell. When I do finally call Dell I get a foreign person who passes me from department to department. I am going to take my computer to a tech repair place..  Please don`t buy a Dell product unless you can fix your computer yourself. Dell you suck!

0 Kudos
beckisue
1 Copper

RE: X51 cant reboot after bios update

Waste of time to call Tech support believe me!

0 Kudos