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Ezzakins
1 Copper

m11x R3 beginning of hinge problem?

I purchased my m11x r3 this year and received it in June, after wanting one for several years. The main reason holiding me back all the years was reading about all the problems people where having with the hinges.

After reading that the problem was resolved I finally got one and love it. However, over the past few weeks, the left hand hinge has started to creak/click (only happens when opening and you can feel it as it "clicks"). I treat the laptop with the upmost care considering it's the second most expensive purchase I have made in my life, and i'm very concerned at this point considering i've had it less than 3 months.

I searched the forum to try and see if any other m11x r3 owners are having issues...but due to all the threads raised in the past i've given up after reading articles for about an hour (all turned out to be relating to earlier models). Can anyone advise if they are having issues? and/or is it worth contacting Dell at this stage considering its not actually broken at this point?

Many thanks

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20 Replies
ovittl1490
1 Nickel

Re: m11x R3 beginning of hinge problem?

I say wait till it actually breaks and is free moving because dell will only replace it once per warrenty, thats what i was told when i had mine replaced last march.

M17x r3 Space Black | 17.3 3D 1080P | 2720QM | 1.5GB GTX 460 | Blu-ray | 4GB 1333 | 320GB 7200RPM | intel WiFi 6300

wanted upgrades (2gb gtx 580m, 8gb hyperx 1866, 120gb vertex 3 ocz ssd 6mbs)

m11x r1 Black / 1.3mhz cpu 1.7oc / 4gb ram / 335m gpu / blue tooth / faulty hinges replaced <--- gave it to my sister

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kameix1
2 Iron

Re: m11x R3 beginning of hinge problem?

Dell will replace it as many times as it takes.... I have had 5 screens on my r1 already, and have another r1 that is on its second screen.

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cargostud
1 Nickel

Re: m11x R3 beginning of hinge problem?

I got mine around the same time as you did.  No Hinge problems yet.  However, my mic no longer works.

M11XR3

i7 core 2617M

8GB 1333

Nvidia GT 540M

Built in bluetooth

Intel WiFi-N 6250 with WiMAX

256GB Solid State HD

M11XR3 | i7 core 2617M | 8GB 1333 | Nvidia GT 540M
Built in bluetooth | Intel WiFi-N 6250 with WiMAX | 256GB Solid State HD

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lovinfive
1 Copper

Re: m11x R3 beginning of hinge problem?

I also purchased an m11xr3 in June and had no problems until about a month ago. The left hinge creeks and clicks when I open the computer, also when the screen is at a certain angle it creeks. I did not purchase a warranty... does anyone know if there is a recall on this?

I take great care of my computer, as long as the problem doesn't progress it's not that bad but then again it is kind of annoying. 

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Blair287
1 Copper

Re: m11x R3 beginning of hinge problem?

Ive had my m11x r3 for 2 1/2 weeks and my hinges have started craking when you open the screen and click a little when closing it, it doesnt feel any different from when i first had it.

lovinfive even if your laptop is outside the 1 year warranty if you live in the UK by LAW dell have to sort it as the product has to last for a "Reasonable time" which is for computers 3-4years. 

Outside of warranty

The law states that goods must last a reasonable amount of time. The warranty for your laptop may last only a year or two, but if you have a problem after three or even four years, and you wouldn’t reasonably expect to have that problem, it’s worth pursuing.

Expect to pay for the laptop to be repaired and then try to claim this back from the retailer – you may have to take it to the <TOU Violation>

Taken from Which



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Moderator
Moderator

Re: m11x R3 beginning of hinge problem?

That euro thing is such a scam. All it does is promote people to pay for the minium warranty (1 year), then wait until the 13th month and make a claim. Anyway, if anyone has a hinge issue just contact Alienware Support for your region and we will fix it.

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Cenobitez
3 Silver

Re: m11x R3 beginning of hinge problem?

Not Really a Scam per se Chris, but totally open to abuse, but to be fair its one of the few things consumers can abuse where as companies abuse so much. Like I recently discovered a Dell product is NOT parts and Labour Warranty its is Parts Only, so I presumable Dell would provide parts then charge me to fit them.

Honestly If I paid approx $6500 (ish) like I have and in 13-16 months it breaks due to Design / Manufacture Fault then I'm gonna come for a fix.

I have personally opted for the Max 3 years + Accidental Damage, so I'll no doubt get my moneys worth, and maybe if it breaks as much as some people, I'll get an upgrade to a M18x R2 at the 13 month mark 😛

I guess now is a good time to ask, after 3 years can the warranty be extended again ?

Oh, my Battery Died on week 54, I was being fobbed off at first but then the tech took petty on me after seeing I had emailed multiple times to extend my warranty but getting no where. I did renew my warranty with my new battery, which died again on week 170 after the 3 year finally ran out. Someone could say its suspicious timing but gotta go sometime right ?

Alienware M18x
Intel i7 960xm, 1tb Samsung 840 SDD, 256gb Samsung 830 SSD, Dual GTX 580 SLI, 32gb Corsair Vengeance Ram.

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dodger_roger
2 Bronze

Re: m11x R3 beginning of hinge problem?

without prejudice.

@chris-M

I notice the prices outside North America are close to double or more than Canadian $'s ( that I paid ), and the prices here are usually more than the continental U.S.  A scam? I don't think so Chris-M, the cost of this UK legislation to Dell is more than accounted for in their prices in that country and if Dell could produce a better product with less failures they could be accused of operating a scam by overcharging. Not to get into a disagreement with anyone but I believe that the "scam" post was unnecessary and quite out of line. I can understand the thinking but not in the context of the pricing abroad.

As I read it, the expectation of the law is a 3 year usable life ( or there-abouts ) a reasonable time for the price. If Dell could produce a product that was trouble-free for 3 years Dell would make a financial killing.. Think about that !!

Good Luck.

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Cenobitez
3 Silver

Re: m11x R3 beginning of hinge problem?

Why was the words "Small Claims Court" deleted out of the "Out of Warranty" post above ?

I've been holding back using UK Legislation or writing to the Consumerist, Engadget or the various other media outlets which eat up opportunities to beat down Dell. This is down to my previous previous good service and I guess faith carried forward giving me hope that I'll be 'taken care of' in a good way rather than my head bashed in with a car door Soprano Style.

Dodger, to be fair if you was buying a stable office computer or something built for stability I have little doubt you'd get 3 years service with no problems. I have a PowerEdge 1400SC from the back end of the 90s which has run almost constantly for over a decade, and when I installed new 2x2tb Hard Drives for the Storage last month, it had uptime of 999 days 23 hours 59 minutes and 59 seconds which appeared to be as high as the counter went. It still has the original 18tb (2x) Cheetah SCSI drives in it for the OS in Raid 1 formation.

The only fault it has was a mother board failure around 2002/3 which was out of warranty but Dell still replaced it.

The Latitude CPx650's we used back then as company laptops NEVER a fault, only fault we had with 1 out of 8 of them was a Dry Joint on a power button which needed a giggle but I maintain that lan tech caused water damage for that.

With anything as high performance as an Alienware or sports cars, aeroplanes they are prone to issues. We had a Red Lambo Gallardo with Black Trim for a Photoshoot booked for some website art work, it was 3 hours late due to mechanical issues, oh and it changed into an Orange and Black Murcialargo when no one was looking when it turned up as the red one would not start, this was a brand new quarter million dollar car which couldn't even leave the forecourt borrowed from a dealership. This is a common story really for things that are cutting edge so an amount of issues 😞

Alienware M18x
Intel i7 960xm, 1tb Samsung 840 SDD, 256gb Samsung 830 SSD, Dual GTX 580 SLI, 32gb Corsair Vengeance Ram.

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