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need help
hi i have alienware m17x r4 and it get freeze with black screen when i play any game or sometime using browser but when i use my laptop with battery i am able to play games without any error . i have run ePsa test (f12) and it said no problems detected also i have run dell online complete diagnostic test while on battery (on ac adapter my pc gets freeze)it gives blue screen warning , i hv done as troubleshooting said and i have latest nvdia gpu software and bios , Also i first thought it would be adapter problem so i ordered new adapter but problem still continues . Pls help
Alienware-Naomi
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June 25th, 2014 23:00
Hi,
Follow the steps here to retrieve the BSOD error code. Then send me a private message with your Service Tag and contact information so I can assist you further.