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geomd
1 Nickel

screen goes black

hi. alienware 15r2

screen goes black when i do full screen while using external monitor/HDTV.

but works fine when using laptop's own screen.

any advice? 

thank you

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1 Reply
Moderator
Moderator

RE: screen goes black

Hi,

Update the Bios to the latest here:

www.dell.com/.../DriversDetails

Make sure the video driver is up to date as well.

Also this could be related to a compatibility issue between Optimus + Windows 10 and there's just one workaround: go to the browser options and disable the 3D hardware acceleration, if that doesn't work, then you will need to open Device Manager and disable the Intel graphics card while you're using the apps and then enable it again after.

Let me know if you need something else!

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