13 R3, yet another motherboard fried

The German Dell service is absolutely rubbish.

I speak from first hand experience. Not only are they slow to respond, they seem either uniformed or unwilling to help. Whether you are under warranty or not, it's just .. wow. 

I had severe problems with overheating, some about which I've emailed Intel back and forth and they had to escalate the issue as they were a bit perplexed as to why this was happening. In the end, we realised it was due to the poor Alienware manufacturing job, and Dell's denial about and unwillingness to fix my problem, coupled with several others reporting the same exact issue, only made it more obvious, to me at least, that they are hoping our systems fry so they can turn more profit on replacing parts or selling a new system altogether.

I mean, that is rather obvious when a 1 yr warranty extension costs upwards of €500.

I can't afford a replacement right now and it doesn't make sense to buy a replacement part for a poorly designed laptop.

Yeeesh,

have you tried buying a replacement board and then reinstalling it yourself?

@ShiroikamuiThank you for sharing.your experience. I could try to contact the US support once again for more information about this problem.

Yeah, I am not sure why they are so abysmal here.

When I first had a question about the keying patterns on all the M.2 ports, they had to escalate the issue to like, 3 different people to see if anybody knew!

I mean, for a company that sells laptops wort upward of €4000, they should have all of this information on hand and maybe send it in a postcard, covered in gold, arriving in less than 1 hour, with a homemade cookie and a Starbucks latte to boot.

Wait,

You guys get lattes?

AND Fresh Homemade Cookies?

I'm just kidding,

So how did the motherboard fry itself?

I mean was it because of heat or a electrical issue?

There was no heat involved and no excessive use.

I was working on my emails and suddenly the system crashed in an instant. No life sign at all. Not even power leds. I searched for solutions online.

I tried a uefi reset by shorting the 2 pins you see in the second image above.
That's when I noticed the smell of burnt electronics.

It could be planned obsolescence but that's hard to proof unfortunately.

I can't edit my posts anymore. Do you know why?

I don’t know why, I’ve never been able to edit them.

They won’t lock your account if you hadn’t done anything bad.