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15 R4, mobile connect, Microsoft store, download
I have an Alienware 15 R4. I had to do a clean install and now need to download the alienware mobile connect software. I have installed the drivers from dell but the software is only available from microsoft store. When I go there it says the alienware mobile connect software isn't compatible with my device and won't let me download it even though my computer came loaded with it from the factory.
How can I get this software???
Alienware-Eimy
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August 3rd, 2018 11:00
Hi @MotorDonkey,
Install Alienware Mobile Connect from Window store from here https://www.microsoft.com/store/productId/9PMXQ13Q3LGP
Install the latest Mobile Connect Driver from DELL.
Locate the exe. file of the driver and RUN AS ADMIN.
Launch Alienware Mobile Connect. Follow prompts...
Henri Claytor
2 Posts
0
August 13th, 2018 09:00
Still show not compatible, is there another solution?
MotorDonkey
61 Posts
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August 13th, 2018 10:00
I haven't found a way to download it. I tell them the Windows store says incompatible and cannot download, and they tell me to download it from the Windows store. :Indifferent: LOL
Syops
4 Posts
0
January 7th, 2019 20:00
Same and it is 2019 now.
Vivek Rangabhashyam
2 Posts
0
January 23rd, 2019 22:00
I tried this too.
I'm very disappointed with Alienware for talking about compatibility issue with my m15x R2. The system requirements and demands are not very high and yet I have to face this message. It just seems embarrassing.
Also, I honestly wish you had not put in on the microsoft app store. I would have preferred a direct download link.
I hope there is a fix to this soon.
Vivek Rangabhashyam
2 Posts
0
January 23rd, 2019 23:00
Hi,
I got the solution for this. Its really simple.
Hope this helps.
AndrewJamison
3 Posts
0
February 11th, 2019 14:00
Still does not work for me i try to install it on my Aurora R7 it just asks me for a redemtioncode which i do not have and was never given
vitornic
2 Posts
0
February 14th, 2019 20:00
vitornic
2 Posts
0
February 14th, 2019 20:00
I found a solution!
After installing the latest driver (1.3 A00), follow these steps:
Microsoft Store > Download and updates > Ready to install > Search for Dell Mobile Connect > Click on Install
PS: The app will appear in "Ready to install" if you have already installed it at some other time.
The Install button could not be clicked on the app page, but it was possible in this "Ready for install" list.
StockholmNative
3 Posts
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July 6th, 2019 05:00
Alienware-Eimy
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July 8th, 2019 11:00
Hi @StockholmNative
Here is information you may find helpful: How to install Dell Mobile Connect app on any Windows 10 device
Dell Mobile Connect Driver
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team at 866 287 6727 opt#4 to get a quote for a paid service request.
StockholmNative
3 Posts
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July 9th, 2019 01:00
Alienware-Eimy
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July 9th, 2019 12:00
Check this:
Microsoft Store Application Download Fails After Operating System Reinstall
Registry Edit
Creating and inserting two entries in the Registry will provide the required data for the application to be downloaded from the Microsoft Store. These two entries will be created after running the script listed below:
Batch File (Script):
Copy and paste the following Bold text from this article into the Notepad application on your system and save the file as Add_SCMID_RegEdit_for_DMC.bat on you local system.
@echo off
setlocal
echo:
echo Setting OEMID in RegEdit...
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v OEMID /f /t REG_SZ /d DELL
echo:
echo Setting SCMID...
echo Fetching System Model Name
for /f "tokens=2 delims==" %%a in ('wmic computersystem get model /format:list') do set SYSMODEL=%%a
set SYSMODEL=%SYSMODEL: =%
echo System Model Name is "%SYSMODEL%"
if not "x%SYSMODEL:Alienware=%" == "x%SYSMODEL%" goto modelAlienware
if not "x%SYSMODEL:Vostro=%" == "x%SYSMODEL%" goto modelVostro
if not "x%SYSMODEL:XPS=%" == "x%SYSMODEL%" goto modelXPS
if not "x%SYSMODEL:Inspiron=%" == "x%SYSMODEL%" goto modelInspiron
:modelAlienware
echo System model contains the name Alienware
set SYSNAME=Alienware
goto modelFinish
:modelVostro
echo System model contains the name Vostro
set SYSNAME=Vostro
goto modelFinish
:modelXPS
echo System model contains the name Xps
set SYSNAME=Xps
goto modelFinish
:modelInspiron
echo System model contains the name Inspiron
set SYSNAME=Inspiron
goto modelFinish
:modelFinish
echo System Name is %SYSNAME%
set SCMID=DELL_%SYSNAME%
echo SCMID to be set is %SCMID%
echo Setting SCMID in RegEdit
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v StoreContentModifier /f /t REG_SZ /d %SCMID%
Command Line:
Users can also populate these entries in a manual mode:
Run this command on your cmd prompt in administrator mode (The Command Prompt) :
C:\WINDOWS\system32>REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v OEMID /f /t REG_SZ /d DELL
C:\WINDOWS\system32>REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v StoreContentModifier /f /t REG_SZ /d "System_Name"
For StoreContentModifier ("System_Name") can be DELL_XPS or DELL_INSPIRON or DELL_ALIENWARE or DELL_VOSTRO
sswilsonmoncton
1 Message
0
July 14th, 2019 10:00
The batch file actually worked for me on a G3, but the command line method didn't (do the quotations need to stay for system name? ).
Thanks for posting a solution that actually worked... now if only you could convince Dell to include the batch file with their driver packs we'd be all set.
(Seriously though... kudos for posting a solution).
Darkangel007
22 Posts
0
August 28th, 2019 06:00
thankyou a bunch