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15 R4, wont turn back on
Like 2 moths ago I was playing on my laptop and out of the blue it turn off. At first I thouhg it was the game bucasue it had a really bad bug. So i waited a bit before turning it back on, but it didnt. I took it to a certificated dell tecnitian for a check up, first they said the problem was the BIOS, then the say it was something else, a chip they said. I dont know what can i do. Im not from the US, I can not find easily the replacementes. Please help me.
mattyb3
5 Practitioner
5 Practitioner
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1.5K Posts
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September 14th, 2020 20:00
If there is no sign of power or life then the chances are that your motherboard is dead.
The first thing to try is to remove the adapter, battery, RAM and CMOS battery. Hold down the power button for 60 seconds. Plug in the CMOS battery, RAM and adapter and see if it power on.
crimsom
6 Professor
6 Professor
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6.1K Posts
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September 15th, 2020 04:00
Hi @Amaranta555 that is really sad.
Try disconnecting the main battery cable (you do not have to remove the battery). Plug the ac adaptor in and try to start the 15 R4. This checks that the main battery is not the source of this problem.
Try the Dell Computer Does Not Start - Interactive Support Agent.
Look at Top Solutions for your Alienware System.