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17 R2, AGA, help
I have an 17 R2 with the 980m GPU inside. I bought the AGA and a 980 video card card at the same time An the only Nvidia card I can get to work is the 980. I have a 1050 ti, 1060 and a 2080 and I cant get none of those to work. I did get a AMD card to work I ve searched everywhere. I've tried notebook drivers, desktop. Tried with and without geforce experience I've uninstalled with ddu. Anyone else have any suggestion?
Alienware-Eimy
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February 26th, 2019 09:00
Hi @rpbreaux,
What are the brands of all the VCs?
Try connecting a monitor to the AGA's video card.
Alienware-Eimy
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February 26th, 2019 09:00
Only PNY and EVGA have been fully tested by Alienware Support. Other brands may encounter issues. Those are the ones we sell with the Amplifier.
rpbreaux
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February 26th, 2019 09:00
The brands are Asus 1050ti, msi 1060 and a msi 2080. the one card I can get to work is a pny 980. I had a monitor connected to all of them when trying.
rpbreaux
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February 26th, 2019 10:00
Ok I'll try to return my 2080 and get one of those brands.
rpbreaux
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February 26th, 2019 15:00
Ok I got a evga rtx2080 and still nothing. I have it plugged into a monitor Its shows code 43 in device manager.
rpbreaux
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February 27th, 2019 13:00
Does anyone have any other ideas? This has been going on for months.
Alienware-Eimy
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February 28th, 2019 13:00
rpbreaux
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February 28th, 2019 18:00
Yes I have the A10 bios update along with the updated graphics amplifier and alienware command center drivers.
rpbreaux
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March 8th, 2019 13:00
Any other ideas that I can try?
I've tried uninstalling awcc and aga
Ddu all graphics drivers
Reboot
Reinstalled drivers from nvidia website
Reinstalled both awcc and aga
And still have the same issue. 2080 shows up in device manager but still has the little error flag on it.
rpbreaux
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March 11th, 2019 15:00
Ok so I went and also bought a founders edition rtx 2070 and nothing has changed. Only card I can get to work is my old 980 like its married to it or something.
rpbreaux
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March 25th, 2019 07:00
@Alienware-Eimy I also just bought a rtx 2080 founders edition so that makes 2 founders editons and 1 evga 2080 that I cant get to work I did buy a radeon 580 and I was able to get that one to work easily just popped it in and it automatically downloaded driver and worked. So any idea on getting rtx cards to work?
Alienware-Eimy
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March 26th, 2019 09:00
Please perform the following steps:
Turn off the system
Unplug the graphics amplifier from the computer and from the power
Reseat the video card
Reseat the video card power cables to ensure they are properly plugged
Turn on the system without plugging the graphics amplifier
Uninstall the NVIDIA Driver (Or AMD if applicable) from Programs and features
Uninstall the Alienware Command Center as per the article SLN303405 - How to Remove and Reinstall the Alienware Command Center
Uninstall the Alienware Graphics Amplifier Driver from Programs and Features
Update the BIOS to the latest available on https://dell.to/2TBDRYu
Download and Install the latest NVIDIA or AMD from the manufacturer website. Is the laptop's video card driver the one that must be installed NOT the AGAs video card driver.
If there is any issue with the manufacturer driver please try the driver from the support site.
Download and Install the Alienware Graphics Amplifier Software from https://dell.to/2TBDRYu
Download and Install the Alienware Command Center from https://dell.to/2TBDRYu
Shut down the system
Plug the Graphics Amplifier to the power and to the computer
Power on the system
If the system and the graphics amplifier's video cards are the same (NVIDIA) the driver will install automatically as it is the same driver we already installed for the system.
Please note that the screen may go on and off a few times during the process.
If you have a system with an NVIDIA card on your system and an AMD card on the Graphics Amplifier or back guards you will have to install the respective driver for the Graphics Amplifier card.
Here you have a video on how to set up the graphics amplifier:
https://dell.to/2TAlbbN
rpbreaux
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March 31st, 2019 17:00
@Alienware-Eimy.
Ok I did all steps as you stated above and when I finished all the steps I plugged in the amplifier with a founders edition rtx 2080 and it came back code 43 in device manager. So I restarted and same code 43. So I pulled the 2080 out and put in my 980 and in less than 2 mins it was up and running no problems. So do you have any other suggestions?
Alienware-Eimy
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April 1st, 2019 16:00
Error code 43 is for video card. Looks like there is some kind of compatibility issue.