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alienware17r4
2 Intern
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63 Posts
2
9022
December 5th, 2022 04:00
17 R4, firmwaretpm.exe stopped working
Shipped April 2018. Warranty expired in February 2021. Windows 10 20h2, all updates current. I've had this error 10 times. it started on 11/19. In the few days prior to this there were no unusual updates, just the regular defender updates. There is no "firmwaretpm.exe" file to be found on my machine. however, device manager reports that trusted platform manager 2.0 is working properly, and the driver version is 10.0.19041.746. I DO NOT wish to reset it in bios unless someone knows 100% that it will be fixed without losing anything on my machine.
APPCRASH
Application Name: FirmwareTPM.exe
Application Version: 1.1.1.1
Application Timestamp: 6368a364
Fault Module Name: VCRUNTIME140.dll
577
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Posted February 10th, 2023 17:00
Dell Inspiron 3668, expired in 2019. I am stuggling to hold an internet connection. I ran across the reliability report and do see the same firmwaretpm.exe stopped working several times. I also upgraded (?) and am renting a Cox Gateway modem. Have had nothing but problems on my Dell. They are sending someone out. Better not cost me Dell! Is it time to switch over to Apple? Tired of nothing by Google/Windows working.
534
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Posted February 14th, 2023 02:00
After three months of this error every 3 days there may be a change... should have got the error on 2/11, but didn't. A new error has appeared. It's "background task host stopped working" The new error is on a 24 hour schedule instead of 72 hours. Every day at 1:21pm. This time the offending program is clear: DellInc.DellSupportAssistforPCs_3.13.7.0_x64__htrsf667h5kn2
511
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Posted February 14th, 2023 04:00
@alienware17r4 wrote:
After three months of this error every 3 days there may be a change... should have got the error on 2/11, but didn't....
Hi alienware17R4:
I've also noticed that I haven't had a FirmwareTPM.exe crash since 10-Feb-2023, but I'm not quite ready to declare this problem is solved on my Inspiron 5584. We've been told that Dell is aware of these errors and is working on a fix, and it would be helpful if someone from Dell could provide a status update in this thread to let us know if they've actually resolved the problem [and if this will be implemented as a "silent" over-the-air (OTA) fix or if we need to install a software update].
@alienware17r4 wrote:
...A new error has appeared. It's "background task host stopped working" The new error is on a 24 hour schedule instead of 72 hours. Every day at 1:21pm. This time the offending program is clear: DellInc.DellSupportAssistforPCs_3.13.7.0_x64__htrsf667h5kn2
What version of SupportAssist is currently listed on your machine at Control Panel | Programs | Programs and Features? I've been seeing some odd behavior with the SupportAssist v3.13.2.14 that was installed on my Inspiron 5584 on 08-Feb-2023 (see my 10-Feb-2023 topic Dell SupportAssist OS Recovery Plugin for Dell Update Rolled Back to v5.5.4.16189 in the SupportAssist for PCs board), and for some reason Dell always seems to push out upcoming SupportAssist updates to Alienware owners for beta testing weeks before they go into wide release.
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64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v109.0.1 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.21.231-1.0.1890 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16206 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620469
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Posted February 15th, 2023 07:00
The last firmware error I experienced was on 2/9. We shall see...
I've yet to see the "background host..." error
441
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Posted February 16th, 2023 02:00
If I make it through today it will be 3 days with no errors! Not ready to throw a parade for dell, but will sure be nice to mark this problem solved.
385
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Posted February 18th, 2023 08:00
I really want to invest in an Alienware laptop but it seems like there are just sooo many issues.
silly_Lilly
1 Rookie
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54 Posts
743
1
Posted January 24th, 2023 05:00
Dell Support told me they are Aware of this issue. However no timeline of the fix. Arg!