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17 R4, motherboard short circuit
Hey DELL
My Alienware laptop has short circuited. Just a few months past my 1 year warranty. I guess since I didn't have the resources available to pay 300 dollars for a warranty extension I get to be out 1700 dollars now. When I first bought the laptop it suffered a crash and a Dell Technician had to bring a bootable USB with OS on it to get it working again. Then half a day with dell remote access to get it running. After all that it seemed to be working ok. However just over a year later it appears it has suffered from some sort of hardware problem on the motherboard. After diagnosing the issues I have found that the mother board most likely suffered a short circuit. I feel like this laptop has been a lemon since it was purchased. So my next question is how can you help me? Because this is really disappointing. I was excited to purchase this product and now all this has happened. I understand sometimes products have issues, but I purchased this item brand new from your site. And it has suffered a complete failure not even two years into its life span. Is this the standard for this model? Should everyone buying these models expect this result? Should they be buying 3 to 5 year warranties and extending them as long as possible?
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