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dave59801

updated

8 years ago

D

dave59801

6 Posts

3

14396

December 15th, 2018 00:00

17 R4, motherboard short circuit

Hey DELL

My Alienware laptop has short circuited.  Just a few months past my 1 year warranty.  I guess since I didn't have the resources available to pay 300 dollars for a warranty extension I get to be out 1700 dollars now.  When I first bought the laptop it suffered a crash and a Dell Technician had to bring a bootable USB with OS on it to get it working again.  Then half a day with dell remote access to get it running.  After all that it seemed to be working ok.  However just over a year later it appears it has suffered from some sort of hardware problem on the motherboard.  After diagnosing the issues I have found that the mother board most likely suffered a short circuit.  I feel like this laptop has been a lemon since it was purchased.  So my next question is how can you help me?  Because this is really disappointing.  I was excited to purchase this product and now all this has happened.  I understand sometimes products have issues, but I purchased this item brand new from your site.  And it has suffered a complete failure not even two years into its life span.  Is this the standard for this model?  Should everyone buying these models expect this result?  Should they be buying 3 to 5 year warranties and extending them as long as possible?