Levinano

updated

8 years ago

Closed

L

Levinano

1 Rookie

•

5 Posts

0

64952

August 24th, 2018 15:00

17 R5, AWCC.Background.Server, what is it?

There's always this thing running in my task manager always taking up a few gigs of my ram, so what is it?

  • IRoninI

    3 Posts

    63776

    1

    Posted December 13th, 2018 16:00

    Hi,

    I was have same problem with my Alienware 17 R5 and I found a solution on BDO forum with this problem.

    You need to download lightfx.dll 

    Replace this file in folder Windows\System32\ 

    and you are done. Have fun

    Just in case here is the link where I found the solution

  • Alienware - Rodrigo

    9 Technologist

    •

    4398 Posts

    51356

    0

    Posted August 24th, 2018 19:00

    Hi, 

    That is the Alienware Command Center software. Are you experiencing any performance problems?

  • Levinano

    1 Rookie

    •

    5 Posts

    51340

    0

    Posted August 25th, 2018 10:00

    It's coming in conflict with a game I'm playing. The game changes the settings and freezes the lighting applied by AWCC and sometimes AWCC crashes the game with a "not enough RAM"  message. I have 16GBs and am running nothing but the game, there's no way that's true.

    When the game messes up my lighting, I have to reinstall AWCC for anything to work anymore. When AWCC crashes my game, it crashes on startup due to a corrupt file and I have to redownload the game. 

    So, how do I stop AWCC from affecting my game, and vice versa? I was told to right click on the AWCC in the taskbar and stop other applications from affecting AWCC but now I'm told that the new versions of AWCC isn't even in the taskbar. So where do I do this?

  • Alienware - Rodrigo

    9 Technologist

    •

    4398 Posts

    51299

    0

    Posted August 27th, 2018 21:00

    Hi, 

    Thanks for explaining this. Send me your Service Tag in a PM, so we can look further into this. 

  • 51276

    0

    Posted August 28th, 2018 10:00

    I am also having this issue, the memory usage keeps increasing and making my games shut down due to low memory.

  • 51217

    0

    Posted September 3rd, 2018 09:00

    i have the same issue, on a lot of games (not just some), the AWCC.Background.Server is takeing alot of RAM (3-8 GB), and i'm not even sure why, since there is no reason for that big amound of RAM needed. The Games are closing cuz there is no RAM left for the game. Is there any solution for this? Its freaking me off. I've even deinstalled the Alienware Command Center. After that 2 of the games i play not even starts. I Installed the AWCC again and they start again.

     

     

  • domitca

    19 Posts

    53908

    0

    Posted September 3rd, 2018 09:00

    What Version of AWCC are you getting these errors on? Also can you confirm whether its AWCC up the memory? It's possible there is a memory leak from the AWCC. Although im not having this issue on AWCC 4.7.9 it may be present on a different release.

  • 53853

    0

    Posted September 3rd, 2018 15:00

    The AWCC version is 5.2.1.0 A00 - and most of the time the Service is getting in struggles. As well i can see it happen when the lightning ist struggling, like the picked default design just stop working and the keyboard starts getting non lights.

  • 53783

    0

    Posted September 4th, 2018 03:00

    I've deinstalled the 5.2 Version and installed the 5.0 version. Now there is no game at all starting for any reason, just a Black Screen when i start a game. So back to the 5.2 version

  • Ericzkh

    1 Message

    53609

    0

    Posted September 26th, 2018 11:00

    I have the same problem. Did you solve this problem?