17 R5, left USB port connection is bad

Hello,

my 17R5 has the same problem.

USB2.0 devices sometimes work, but 3.0 devices seem to reset the connection.

Already asked Support, but got no solution.

Was it a driver problem? Please share your answer.

Thank you.

Hi @EvilDrNo

Please give us a better explanation of what's your issue and what troubleshooting steps have you tried so far.

Hi,

Thanks for explaining that. Does this only happen when using an external hard drive or does it also occur with a USB flash drive (copying files to a USB drive)? Also, do themouse/keyboard need to be plugged in at the same time for the problem to occur?

Only the back USB C port is USB 3.1 which seems to work well with external SSD drives. There is also a Thunderbolt port which I assume should work with any Thunderbolt device, though I am at a loss why my LaCie rugged 2 TB external drive with USB C and Thunderbolt cables is not recognized when plugged into the Thunderbolt port? Is this an Alienware hardware/firmware issue or is it a Windows 10 driver issue? I would really like to see this port working since I deal with thousands of RAW photos each 83 MB to 153 MB in size and large video files and multiple external drives in the field and at home, and just an extra port for a hard drive would be welcome but the drive is not even recognized on the Thunderbolt Port.

Alienware-Rodrigo, 

All I'm interested in is a straight answer, and it seems that all you're interested in is to be sent private messages.

If you have a straight answer then please do share with us, I think it's safe to say that we all have the same question which is (WHAT IS WRONG WITH THE USB PORTS ON ALIENWARE 17 R5 AND HOW TO FIX IT?!).

Many of us already applied all the updates there is (Alienware, Intel, Windows/Microsoft) and checked everything including BIOS settings, and yet, those USB ports keep disconnecting, lagging...etc.

Unfortunately, I can't return or replace my laptop because I travelled to another country (a third world country that barely has electricity and internet) and I'm not going back any time soon (to the country where I got the laptop from), so I'll have to live with this **bleep** unless there's a fix that I can apply on my own like (an update, driver, changing settings...etc). And obviously at least most of us have the same issue, so COME ON!

If you can't answer the question, then please please please find somebody who can! RIGHT HERE, NOT IN PRIVATE, so everybody would know and benefit from it.

So, if there any solution for usb problem?

My right usb have issue while i use 3.0 devices. It works for approx. 30 minutes and lose connection. After physical reconnection, device works till next reboot. All last updates are installed.

Same as magdfarid i get my laptop not in homeland.

Hi,

Engineering is checking this, we will post an update as soon as we can.

My right USB port on my brand new 17R5 has been having issues as well. My devices are no longer working on it. I keep getting that they are unrecognizable.... I am extremely disappointed... Please help me resolve this issue ASAP.

Anyone can tell, got any solution of problem?

Alienware,  Please post resolution to USB problem.   Thought this issue was fixed with the recent build?  USB port on the left side has just bricked a Major Device in my Studio.

Please assist...   And there is truly no need to do this in Private

Thanks

I have the same issue and when i contact dell they said they will replace the motherboard. Then i knew its a refurbished motherboard i refused they told me you have to accept it or we wont fix it for you and we will close the case.so i had to accept it. And i regret that After wasting 3 hours of my time the technician working on replacing my motherboard the refurbished motherboard had exact the same problem and it was even worth. So they offered me to wait another week and they send me.another refurbished one. Accept it or we wont fix it for you. Dell technical/ customer support is the worst and they dont even know how to deal or respect a customer