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March 23rd, 2020 14:00

18 R1, Alienware recovery is lost

Hello,

I have a 2014 Alienware 18 R1 and accidently deleted the recovery partition. Now its not working as it should and I mostly wanted to get the Factory Reset. How to get this media please?

5 Practitioner

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1.5K Posts

March 26th, 2020 14:00

I have never had a need for it. If you have important data that you don't want to lose it's a good idea to back it up on an external drive. None of my machines have the partition anymore. 

5.6K Posts

March 23rd, 2020 14:00

Download Media Creation Tool on working PC.

7 Posts

March 23rd, 2020 14:00

But I don't have the partition left and the tool must have a recovery partition to be able to create the bootable usb or cd. What I need is a factory reset software or a link to download it

1 Message

March 24th, 2020 21:00

You could download Dell OS Recovery Tool and create a USB recovery media to restore your dell to factory default settings: https://www.dell.com/support/article/zh-hk/sln299044/how-to-download-and-use-the-dell-os-recovery-image-in-microsoft-windows?lang=en Or reinstall Microsoft Windows to your Dell computer with the Windows Media Creation tool from the Microsoft website: https://www.microsoft.com/en-us/software-download/windows10 Note: After restoring Dell Alienware to default settings or reinstalling successfully, please backup your operating system and recovery partition just in case the system failure and need to be restored:https://www.ubackup.com/windows-10/backup-dell-laptop-windows-10-4348.html

5 Practitioner

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1.5K Posts

March 24th, 2020 21:00

You can just do a fresh installation of Windows 10 using the Microsoft Media Creation Tool. You don't need a recovery partition. It will format your drive though. I've always found that a fresh Windows installation from Microsoft is the way to go. 

7 Posts

March 25th, 2020 06:00

You are right, but the fresh windows installation doesn't give the fabric mode taste in my opinion... otherwise I have already reinstalled windows twice... anywhere to download this media you think?

7 Posts

March 25th, 2020 06:00

example.png@liailsa yes you are right but when I choose this computer( in the recovery tool ) it gives error and tells there is no OS image defined... this tells me that the recovery partition is not there anymore...

7 Posts

March 25th, 2020 07:00

example.png@mattyb3 yes you are right but when I choose this computer( in the recovery tool ) it gives error and tells there is no OS image defined... this tells me that the recovery partition is not there anymore..

7 Posts

March 25th, 2020 08:00

@nyc10036 I don't have a working pc....

5 Practitioner

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1.5K Posts

March 25th, 2020 13:00

I've never used the Recovery Tool. I just go straight to Microsoft. It seems your recovery option is now gone so you may have to go to Microsoft. 

 https://www.microsoft.com/en-au/software-download/windows10

 

7 Posts

March 26th, 2020 11:00

ja you are right but onw more thing would help if some one has the Alienware computer and I get a copy of the recovery partition right?

1 Message

June 7th, 2021 07:00

I bought a used Alienware . M18 dual 765 M,  old beast like new but I am trying to get my command center working so I can control RGB it has windows 10 and it doesn't want to give me the drivers. Some articles say go back to windows 7. I need help I am trying to get this all set up for a service member who is suffering from PTSD ..any advise or help please my email is

5 Practitioner

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1.5K Posts

June 7th, 2021 14:00

Hello, Here is the latest version of Command Center for the 18

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=7yt4t&oscode=wt64a&productcode=alienware-18

I have had trouble installing this version on an 18 before but I found the previous version installed fine. 

If you have trouble with version 3.6 then try 3.5 below

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=2hcgc

There is no need to go back to Win7. These work fine with Win10

 

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