Hi @E Alfaro,

What application are you using to check the temps?

Please run an stress test and send me a picture of the results, so I can check the average temps.

Thanks!

I am using MSI after burner when I am playing games where I see it

certain program you recommend to do stress test? Intel extreme utility?

Prepare for a repaste and a mobo replacement.Be careful with the tech, dell tend to send outsourced unprofessionals which you might want to slowly guide through the repair. Ask him to use your own paste (buy grizzly kryonaut) since dell stock paste is bad for this level of termals.

I was really hoping not to have to repaste.. I called dell and the tech told me those temps were normal.. this is my first gaming laptop so I don’t know who to believe.. this laptop is not even a week old 

above is a screenshot of stress test. it has max values of 100c on 3 out of the 5 cpus , and it also says overheating is detected on the laptop

Please advise what you think, any help would be appreciated

like i said i am not even a week of having this laptop, i am close to think that i should just return this laptop

@E Alfaro

Please send me a private message with the Service Tag so I can assist you further. 

I am also having the same issues . I undervolted to -0.135 and still hitting 100c after about 30 minutes of PUBG . Should I return this laptop ?

i am having this same problem with my alienware 13 r3, core 0 and core 2 reads about 20-25 degrees c higher than core 1 and core 3. I only just received this laptop yesterday. please help

Hi, was Dell able to fix your overheating problem?  I have the same results on the stress test for my 15R4, that I got from BB two days ago. I have also undervalued it by -.125 like the original poster.