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4765
July 5th, 2018 08:00
Alienware 15 R4 Temp - Help!
hello,
i just purchased a Alienware 15 R4, with i7 and GTX 1070, and i am noticing when i am playing games the CPU will hit 100c or high 90s, not consistently . it will hit that temp, and jump back down. the temps are pretty much jumping around. is this normal for the CPU? my GPU is pretty breezy i thought it would be the other way around.
i have the latop elevated, opolar laptop vacuum cooler, and lowered the voltage to 0.125..
any help would be much appreciated
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Eimy_B
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4.4K Posts
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July 6th, 2018 10:00
Hi @E Alfaro,
What application are you using to check the temps?
Please run an stress test and send me a picture of the results, so I can check the average temps.
Thanks!
E Alfaro
5 Posts
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July 6th, 2018 12:00
I am using MSI after burner when I am playing games where I see it
certain program you recommend to do stress test? Intel extreme utility?
LetoDaleko
17 Posts
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July 7th, 2018 11:00
Prepare for a repaste and a mobo replacement.Be careful with the tech, dell tend to send outsourced unprofessionals which you might want to slowly guide through the repair. Ask him to use your own paste (buy grizzly kryonaut) since dell stock paste is bad for this level of termals.
E Alfaro
5 Posts
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July 7th, 2018 14:00
I was really hoping not to have to repaste.. I called dell and the tech told me those temps were normal.. this is my first gaming laptop so I don’t know who to believe.. this laptop is not even a week old
E Alfaro
5 Posts
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July 7th, 2018 15:00
E Alfaro
5 Posts
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July 7th, 2018 15:00
above is a screenshot of stress test. it has max values of 100c on 3 out of the 5 cpus , and it also says overheating is detected on the laptop
Please advise what you think, any help would be appreciated
like i said i am not even a week of having this laptop, i am close to think that i should just return this laptop
Eimy_B
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4.4K Posts
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July 10th, 2018 09:00
@E Alfaro
Please send me a private message with the Service Tag so I can assist you further.
MSac5
2 Posts
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August 5th, 2018 09:00
I am also having the same issues . I undervolted to -0.135 and still hitting 100c after about 30 minutes of PUBG . Should I return this laptop ?
phillay
1 Message
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September 4th, 2018 05:00
i am having this same problem with my alienware 13 r3, core 0 and core 2 reads about 20-25 degrees c higher than core 1 and core 3. I only just received this laptop yesterday. please help
turbo87
2 Posts
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September 13th, 2018 11:00
Hi, was Dell able to fix your overheating problem? I have the same results on the stress test for my 15R4, that I got from BB two days ago. I have also undervalued it by -.125 like the original poster.