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J2

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December 11th, 2019 08:00

Alienware 17 R5 Graphics Amplifier Issue

I have an issue with my 17 R5 and the GA.  Recently put a new RTX 2060 Super in the GA and everything worked fine.  When I removed my R5 from the GA, my laptop screen will not work.  I see the boot screen and even the backgroud will load (prior to password enter), then it blacks out and I can't see/do anything.

I attempted to plug an external monitor in using HDMI and that doesn't show anything either.

Suggestions? 

The card in the R5 is a GTx 1070.

 

Unsure if this link will work, but it's a short clip of the boot up and black screen. 

https://drive.google.com/file/d/1p0KzkRDcsuzBm95i3cJWrRLpbCnIhkKq/view?usp=drivesdk 

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